Customer Service Representative

7 days ago


Kolkata West Bengal, India Make My Address Full time

Resolve customer complaints and inquiries efficiently and effectively.
- Maintain thorough knowledge of the company's products and services.
- Update and manage customer records in the CRM system.
- Collaborate with other departments to address customer needs.
- Identify and escalate issues to the appropriate team when necessary.
- Track and analyze customer feedback to propose improvements.
- Meet or exceed customer service performance metrics and targets.

**Qualifications**:

- High school diploma or equivalent; a degree is a plus.
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm under pressure and handle difficult situations.

Pay: ₹27,000.00 - ₹32,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person



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