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Customer Service Representative

2 weeks ago

Salt Lake Kolkata West Bengal, India DAS WRITING SERVICES Full time

**About Us**:
Das Writing Services is a premier content writing firm dedicated to providing high-quality, SEO-friendly content to clients worldwide. We pride ourselves on our commitment to excellence and our ability to deliver tailored solutions that meet the unique needs of each client. As we continue to grow, we are looking for a dynamic and dedicated Customer Services Representative to join our team and help us maintain our high standards of customer satisfaction.

**Job Summary**:
As a Customer Services Representative at Das Writing Services, you will be the first point of contact for our clients. Your primary responsibility will be to ensure a positive customer experience by effectively addressing inquiries, resolving issues, and providing support related to our services. This role requires excellent communication skills, a customer-centric attitude, and the ability to manage multiple tasks efficiently.

**Key Responsibilities**:

- **Issue Resolution**: Address customer complaints and provide appropriate solutions, ensuring timely follow-up to achieve satisfaction.
- **Order Management**: Assist customers with placing orders, understanding their requirements, and ensuring orders are processed correctly.
- **Feedback Collection**: Gather customer feedback to help improve our services and customer experience.
- **Product Knowledge**: Maintain a thorough understanding of our services and stay updated on any changes to provide accurate information to customers.
- **Relationship Building**: Develop and maintain positive relationships with clients, fostering loyalty and repeat business.

**Qualifications**:

- **Education**: High school diploma or equivalent required; Bachelor’s degree preferred.
- **Experience**: Previous experience in a customer service role, preferably in a content writing or related industry.

**Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with a calm and professional demeanor.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.

**What We Offer**:

- **Competitive Salary**: A fair and attractive salary package commensurate with experience.
- **Professional Growth**: Opportunities for advancement and professional development.
- **Work Environment**: A positive and collaborative work culture that values employee contributions and growth.

**For any further queries or to schedule an interview,**

Please contact us directly at:

- Phone: +91- 6291257190 (10:00 am - 7:30 pm) (HR Bikas Das)

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bengali (preferred)

Work Location: In person

**Speak with the employer**
+91 6291257190