Customer Service Representative

1 week ago


Kolkata West Bengal, India Prolegion Full time

**Customer Service Representative***:
Mahe Technologies Pvt Ltd
- Kolkata, West Bengal, India- Posted on 23 May, 2025**Job Details**:
**Skills**:
**Fluent English**

**Computer Knowledge**

**Sales**

**Job Type**:
**FULL-TIME**

**Availability**:
**0-15 days**

**Experience Level**:
**0-5 Years**

**About the job**:

- Job Title: Customer Representative - UK Survey Calling Process
- Location: Kolkata (Golpark)
- Job Type: Full-Time
- Experience Level: Fresher Or Experience
- Industry: BPO
- Shift Timing: UK Shift (e.g., 1:00 PM - 10:00 PM IST)
- Salary: ₹10,000 to ₹17,000 per month + Incentives

**Job Description**:

- We are hiring enthusiastic and motivated Customer Representatives for our UK Survey Calling Process. This is a great opportunity for freshers who are looking to start their career in the customer service or BPO industry.
- As a Customer Representative, your role will involve conducting outbound calls to UK customers to gather feedback through pre-scripted surveys. This is not a sales role, and your primary responsibility will be to collect accurate and complete information in a polite and professional manner.

Key Responsibilities:

- Make outbound calls to UK customers for conducting surveys.
- Follow a given script/questionnaire and input responses accurately.
- Maintain high levels of professionalism and customer service.
- Achieve daily/weekly calling and survey completion targets.
- Maintain data confidentiality and call quality standards.

**Requirements**:

- Fresher or up to 1 year of BPO/Customer Service experience welcome
- Good verbal communication skills in English (UK accent is a plus, not mandatory)
- Comfortable working in UK time zone shifts
- Basic computer skills and ability to handle CRM tools
- A positive attitude and willingness to learn

**Benefits**:

- Fixed Salary + Performance-based incentives
- Opportunity to grow within the organization
- Friendly and supportive team environment
- Job Types: Full-time, Permanent, Fresher

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance
- Language:English (required)



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