Customer Service Representative

3 days ago

Kolkata West Bengal, India Ultimate Digital Solutions Pvt. Ltd. Full time

Hiring for Cab vertical

Post - Customer Service Representatives/ Office Executive

Job Location - Kolkata (Kasba)

**Responsibilities**:
1. Research and identify potential vendor partners (cab owners/drivers) through various sources.

2. Make outbound calls to prospective vendors to introduce our agency and services.

3. Explain the benefits of partnering with our agency, including revenue opportunities and support.

4. Handle inquiries, address concerns, and provide information on our vendor partnership program.

5. Convert interested vendors into registered partners.

6. Ensure vendors meet our quality and regulatory standards.

7. Maintain accurate records of calls, conversations, and vendor interactions.

8. Collaborate with the operations team to ensure seamless onboarding.

9. Meet and exceed vendor acquisition targets.

**Requirements**:
1. 1-2 years of experience in telemarketing, sales, or business development.

2. Excellent communication, persuasion, and negotiation skills.

3. Ability to work in a fast-paced environment.

4. Strong analytical and problem-solving skills.

5. Familiarity with the transportation industry (an advantage).

**Skills**:
1. Effective communication

2. Sales and marketing

3. Business development

4. Time management

5. Teamwork

6. Problem-solving

7. Basic computer knowledge

**Key Performance Indicators (KPIs)**:
1. Number of vendors contacted daily/weekly

2. Conversion rate of interested vendors to registered partners

3. Quality of vendors onboarded (meeting agency standards)

4. Vendor retention rate

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you interested in working with CAB industry?
- How soon you can join us?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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