Customer Service Representative

2 days ago

Golpark Kolkata West Bengal, India Mahe Technologies Pvt. Ltd. Full time

**Job Title: Customer Representative - UK Survey Calling Process (Fresher)**
**Location**: Kolkata (Golpark)

**Job Type**: Full-Time
**Experience Level**: Fresher
**Industry**: BPO / Call Center
**Shift Timing**: UK Shift (e.g., 1:00 PM - 10:00 PM IST)
**Salary**: ₹9000 to ₹15000 per month + Incentives

We are hiring enthusiastic and motivated **Customer Representatives** for our **UK Survey Calling Process**. This is a great opportunity for **freshers** who are looking to start their career in the customer service or BPO industry.

As a Customer Representative, your role will involve conducting **outbound calls to UK customers** to gather feedback through pre-scripted surveys. This is **not a sales role**, and your primary responsibility will be to collect accurate and complete information in a polite and professional manner.

**Key Responsibilities**:

- Make outbound calls to UK customers for conducting surveys.
- Follow a given script/questionnaire and input responses accurately.
- Maintain high levels of professionalism and customer service.
- Achieve daily/weekly calling and survey completion targets.
- Maintain data confidentiality and call quality standards.

**Requirements**:

- **Fresher or up to 1 year of BPO/Customer Service experience welcome**:

- Good verbal communication skills in English (UK accent is a plus, not mandatory)
- Comfortable working in UK time zone shifts
- Basic computer skills and ability to handle CRM tools
- A positive attitude and willingness to learn

**Benefits**:

- Fixed Salary + Performance-based incentives
- Opportunity to grow within the organization
- Friendly and supportive team environment

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- UK shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9831966136

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