Customer Service Representative

8 hours ago


Kolkata West Bengal, India Prime Services Private Limited Full time

**Responsibilities for Outbound Customer Service Representative**
- Make outbound calls to assist customers, resolve inquiries, and promote products/services.
- Communicate effectively in **English, Bengali, and Hindi** to ensure a seamless customer experience.
- Address customer concerns, provide solutions, and escalate complex issues when needed.
- Identify customer needs, generate leads, and follow up for conversions.
- Work in **rotational shifts** with **2 rotational offs** per week.
- Maintain accurate records of customer interactions and feedback.
- Adhere to company policies, quality standards, and compliance regulations.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- Outbound customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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