Customer Service Representative Excellent English

8 hours ago

Kolkata West Bengal, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Work from office only

**Principal Duties & Responsibilities**:

- These call center representatives provide order assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements

**Who all can apply?**
- Graduate mandatory
- **Excellent English communications skills must**:

- Freshers can apply
- Undergraduates can apply
- Ability to work in a fast-paced, high-pressure environment.
- People looking for customer care specialist,customer support representative,customer relations representative,customer service representative, call center representative,bpo executive,front desk agent,guest service agent,customer service manager,senior customer service representative,customer care manager,customer service team lead,international tech support representative, international voice process, product support,customer care executive,receptionist,customer service executive, customer support executive jobs can also apply

**Application process**:

- Take the verbal English communication test (around 8-10 mins long)
- Congratulations You have successfully applied for the role.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹23,000.00 per month

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- voice process service: 1 year (preferred)

**Language**:

- fluent English (required)

Work Location: In person

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