Call Auditor/quality Assurance

The Quality Call Auditor is responsible for evaluating and auditing customer service calls to ensure adherence to company standards, regulatory requirements, and best practices. The role focuses on identifying areas of improvement and providing feedback to enhance the overall customer experience. The Quality Call Auditor will work closely with call center...

The Quality Call Auditor is responsible for evaluating and auditing customer service calls to ensure adherence to company standards, regulatory requirements, and best practices. The role focuses on identifying areas of improvement and providing feedback to enhance the overall customer experience. The Quality Call Auditor will work closely with call center...

Should Know Hindi & English it is mandate. - Can join us immediately - Should have minimum 1 years experience in a call center in Collection or Customer service domain **Languages**: - Hindi & English(mandatory) - Regional Languages (Telugu, Tamil, Malayalam, Kannada) **Office Location**: Location: H-59, First Floor, Sector 63, H-Block, Near Electronic...

**Job Overview**: The Call Auditor will play a crucial role in maintaining the highest standards of communication and service quality in our sales and customer support teams. This position involves auditing calls, providing constructive feedback, and collaborating with teams to enhance overall performance. **Key Responsibilities**: 1. **Call Monitoring and...

We are looking for a Sales Call Quality Auditor to evaluate and ensure that sales calls meet company standards for performance, compliance, and customer satisfaction. The role involves providing feedback to sales agents to enhance their skills and drive sales effectiveness. **Key Responsibilities**: - Evaluate inbound and outbound sales calls for quality,...

The primary role of the Quality Auditor is to verify, by monitoring activities in the field of training, that the standards required by the DGCA, and any additional requirements as established by the organization, are being carried out properly under the supervision of the Head of Training. The Quality Auditor shall be responsible for ensuring that the...

The Quality Auditor plays a crucial role in ensuring the delivery of high-quality services and adherence to established quality standards within a Business Process Outsourcing (BPO) environment. As a Quality Auditor, you will be responsible for conducting audits, evaluating processes, and providing actionable feedback to improve operational efficiency and...

Job Overview Assist lead auditors/audit liaisons in conducting, hosting and reporting quality assurance audits by performing specific audit tasks under the direct supervision of more senior QA staff. Essential Functions - Assist in conducting quality assurance audits within budget and established timelines by scheduling, conducting, reporting, and closing...

Job description - Good Experience in Call Audit - Minimum 2-5+ years of Experience in call auditing Skills Quality analyst in BPO/Call center. - Strong knowledge of customer care processes and techniques. - Should be a good Team Player. - Should have ideas to improve the quality. **Preferred industry: BPO** - Roles and responsibilities: - Randomly audit...

**Call Monitoring & Evaluation**: - Listen to live or recorded calls daily across teams. - Audit call quality based on tone, empathy, script adherence, accuracy of information, and professionalism. - Identify red flags such as wrong entries, miscommunication, or missed follow-ups. **Documentation & Reporting**: - Maintain daily and weekly reports with...