Call Quality Auditor

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

We are looking for a Sales Call Quality Auditor to evaluate and ensure that sales calls meet company standards for performance, compliance, and customer satisfaction. The role involves providing feedback to sales agents to enhance their skills and drive sales effectiveness. **Key Responsibilities**: - Evaluate inbound and outbound sales calls for quality,...

**Job description** We are looking for a Quality Auditor to join our high-impact team focused on the US market. **Responsibilities for Quality Auditor** - Support our operations team by reporting the task completion to the stakeholders on time - Assist in validating, data tagging, and providing ad hoc support across various quality processes - Complete the...

Should Know Hindi & English it is mandate. - Can join us immediately - Should have minimum 1 years experience in a call center in Collection or Customer service domain **Languages**: - Hindi & English(mandatory) - Regional Languages (Telugu, Tamil, Malayalam, Kannada) **Office Location**: Location: H-59, First Floor, Sector 63, H-Block, Near Electronic...

The primary role of the Quality Auditor is to verify, by monitoring activities in the field of training, that the standards required by the DGCA, and any additional requirements as established by the organization, are being carried out properly under the supervision of the Head of Training. The Quality Auditor shall be responsible for ensuring that the...

The Quality Auditor plays a crucial role in ensuring the delivery of high-quality services and adherence to established quality standards within a Business Process Outsourcing (BPO) environment. As a Quality Auditor, you will be responsible for conducting audits, evaluating processes, and providing actionable feedback to improve operational efficiency and...

Job Description - Assists in the maintenance of service levels by providing phone coverage as needed, including escalated calls and assists in the development or implementation of call quality programs. - Assist in the preparation of call scripts and recordings assuring adherence to and approval as required by internal regulatory and compliance...

**Roles & Responsibilities** - Developing and implementing quality control audit plans. - Identifying testing parameters for collection call. - Assigning team members to quality audits and overseeing their work. - Training employees on quality standards and procedures. - Ensuring that call comply with industry standards. - Documenting defects and...

Job Overview Assist lead auditors/audit liaisons in conducting, hosting and reporting quality assurance audits by performing specific audit tasks under the direct supervision of more senior QA staff. Essential Functions - Assist in conducting quality assurance audits within budget and established timelines by scheduling, conducting, reporting, and closing...

**Primary Job Responsibilities** - Monitoring both Inbound & Outbound student interactions - Sharing feedback for the monitored interactions - Compile and share the weekly and monthly reports in the prescribed format - Perform other tasks as assigned **Specific Knowledge & Skills** - Graduate in any discipline - Minimum 1 year experience - Excellent verbal,...