Call Quality Auditor
4 days ago
Job Description Quality Auditor
We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.
Key Responsibilities:
- Conduct audits of calls, emails, chats, and complaint audits.
- Identify gaps, share feedback with agents/teams, and suggest improvements.
- Maintain audit reports and highlight key findings for management.
- Provide coaching support to improve customer interactions and compliance.
- Ensure adherence to processes, policies, and regulatory standards.
Requirements:
- Graduate degree or equivalent experience.
- Prior QA/auditing experience, preferably in BPO /customer service.
- Strong banking experience in customer service will be preferred.
- Good analytical, communication, and feedback skills.
- Detail-oriented with strong organisational and time management skills.
Language : Hindi & English
Immediate joiners preferred.
Location: Noida, Sector 63
Work Module: Work from Office
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