Call Quality Auditor

As a Call Quality Auditor at our company, your role will involve monitoring, evaluating, and scoring inbound and outbound calls to ensure quality standards and compliance are met across various parameters. You will be responsible for listening to live and recorded calls, assessing communication, compliance, product knowledge, and call etiquette, and...

Job Description – Quality AuditorWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams,...

Hiring – Gujarati Language Quality AuditorWe are looking for a Quality Auditor (Gujarati language) to join our growing team. Who can apply?Candidates with strong experience in Quality Auditing.Professionals from Customer Service or Collection (BPO/Banking/NBFC) domain with relevant exposure.Must be proficient in Gujarati (speaking, reading & writing)....

Key Responsibilities:Listen to and assess customer service calls for quality and adherence to scripts and protocolsProvide constructive feedback and quality scores to agentsIdentify trends and recommend process improvementsCollaborate with team leads and trainers to drive performance improvementMaintain accurate evaluation records and...

Role Overview:The Sales Auditor will be responsible for monitoring and evaluating how sales representatives communicate and pitch the company, its products, and services to candidates or prospects. The role ensures that every sales interaction aligns with company values, factual accuracy, compliance guidelines, and quality standards. This position plays a...

Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only Position Type: Full-Time Employee Location: Onsite - Noida, India Shift: India Night Shift (Aligned to U.S. business hours)About the RoleWe're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance, compliance, and customer...

Job descriptionThe ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.***Candidates from Delhi Only******Mandarin-speaking candidates are a valuable asset, and they...

Job descriptionThe ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback.***Mandarin-speaking candidates are a valuable asset, and they receive top priority in our selection...

Roles and ResponsibilitiesConduct quality checks on garments, accessories, trims, and other materials used in production.Ensure compliance with company standards for fabric types, colors, textures, and finishes.Perform quality audits at various stages of production to identify areas for improvement.Develop and implement effective quality control processes to...

Position: Medical Coder AuditorExperience: 7+ yearsLocation: Noida 62Certifications: CPC / CRC / CCS (Mandatory)About Us:Collance Technology is a dynamic and innovative IT healthcare company located in Noida, India. We are dedicated to leveraging technology to enhance healthcare solutions.It is a subsidiary of Care Connectors of USA, engaged in solving...