Call Quality Analyst

4 days ago


Noida, Uttar Pradesh, India Paradigmit Technology Services Full time

Key Responsibilities:

  • Listen to and assess customer service calls for quality and adherence to scripts and protocols
  • Provide constructive feedback and quality scores to agents
  • Identify trends and recommend process improvements
  • Collaborate with team leads and trainers to drive performance improvement
  • Maintain accurate evaluation records and reports

Requirements:

  • Proven experience in quality assurance or customer service
  • Strong analytical, communication, and coaching skills
  • Attention to detail and ability to work independently
  • Familiarity with call center software and QA tools is a plus

INTERESTED CANDIDATE CAN CALL ME ON VISHAL KUMAR)



  • Noida, Uttar Pradesh, India Infopro Learning Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only Position Type: Full-Time Employee Location: Onsite - Noida, India Shift: India Night Shift (Aligned to U.S. business hours)About the RoleWe're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance, compliance, and customer...

  • Call Quality Analyst

    2 weeks ago


    Noida, Uttar Pradesh, India Paytm Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    About Us :Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.Role –...

  • Quality Analyst BPO

    2 weeks ago


    Noida, Uttar Pradesh, India Vision plus Security control Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Quality Analyst – Voice Process (Female Only) Location: Sector 63, Noida Shift: Fixed Day – 9:00 AM to 6:00 PM Experience: Minimum 2 Years in BPO Voice (QA Role) Qualification: Must be a Graduate Immediate Joiner RequiredKey Responsibilities:•Monitor calls to ensure adherence to quality standards•Share audit reports and performance...

  • Quality Analyst

    2 weeks ago


    Noida, Uttar Pradesh, India hastree Technologies Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Hastree Technologies is a next-generation global leader in the IT industry, enabling 100+ clients from countries such as India, the U.S., Australia, Canada, and across Europe to navigate their digital transformation. Established in 2019, we expertly guide our clients throughout their digital journeys. We achieve this by offering unmatched solutions that...

  • Quality Analyst

    6 days ago


    Noida, Uttar Pradesh, India Qualicentric Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Hiring – Quality Analyst – AR (US Healthcare) | Qualicentric | NoidaWe are looking for a Quality Analyst – AR (US Healthcare) with 2–4 years of RCM experience to join our team.Requirements: Strong AR & Quality Audit experience Proficiency in Excel & MIS reporting Night Shift (8 PM – 5 AM) Work From Office – Noida Apply: Send your resume to...

  • Quality Analyst

    2 weeks ago


    Noida, Uttar Pradesh, India Razor Infotech Pvt Ltd Full time ₹ 2,64,000 - ₹ 2,76,000 per year

    Hiring at Offshoot agencyProfile: Quality Analyst for BPO SectorExperience: 1 Year or moreSalary - 22k ctc to 23k ctcLocation: Noida Sector 5About the Role We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our BPO team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer...

  • Call Quality Analyst

    2 weeks ago


    Noida, Uttar Pradesh, India University Living Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionUniversity Living is a global student housing marketplace offering over 2 million beds across 65,000 properties in 515 international education hubs, including the UK, USA, Canada, Australia, and more. Since its inception in 2015, the platform has assisted over 2 million students from 1,000 universities in finding tailored accommodation...


  • Noida, Uttar Pradesh, India Ienergizer Full time ₹ 1,50,000 - ₹ 6,00,000 per year

    We are searching for candidates who want to have a great career and willing to learn in a fast paced environment. We are an organization who will provide all the required Facility, Training and Tools to our new hires to make their career dream come true. We are company who believe that every individual contribution is valuable.We are excited to announce that...

  • Quality Analyst

    1 week ago


    Noida, Uttar Pradesh, India CorroHealth Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Hello Folks,We are hiring for Quality AnalystWork Location - Noida5 Days workingNight shiftPerks and Benefits - Cab facility1 - Must have Internation voice process experience2 - Must be good in communication3 - Must have experience in International voice process4 - Must have BPO experience onlyInterested candidates can share their resume -


  • Noida, Uttar Pradesh, India Wyzmindz Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Quality AuditorWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and...