Call Quality Analyst

Sales Call Quality Analyst -Night Shift | Onsite, Noida - Open to India-based Candidates Only Position Type: Full-Time Employee Location: Onsite - Noida, India Shift: India Night Shift (Aligned to U.S. business hours)About the RoleWe're seeking a detail-driven Sales Call Quality Analyst to help raise the bar on sales performance, compliance, and customer...

Job Title: Quality Analyst Customer Support (BPO)Process: Apollo 24*7Location: Noida, Sector 58Company: Reboot XPJob Summary:We are looking for an experienced Quality Analyst (QA) to monitor and evaluate customer interactions in the Apollo 24*7 Customer Support process. The role involves ensuring adherence to quality standards, providing actionable feedback,...

Job Title: Quality Analyst – Voice Process (Female Only) Location: Sector 63, Noida Shift: Fixed Day – 9:00 AM to 6:00 PM Experience: Minimum 2 Years in BPO Voice (QA Role) Qualification: Must be a Graduate Immediate Joiner RequiredKey Responsibilities:•Monitor calls to ensure adherence to quality standards•Share audit reports and performance...

Hastree Technologies is a next-generation global leader in the IT industry, enabling 100+ clients from countries such as India, the U.S., Australia, Canada, and across Europe to navigate their digital transformation. Established in 2019, we expertly guide our clients throughout their digital journeys. We achieve this by offering unmatched solutions that...

Position: Quality AnalystLocation: Noida (Sector 63)Department: Quality TeamOverview:The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall...

Senior Quality Analysts (50 Openings)Location: Noida / Gurgaon (Hybrid – 2-3 days WFO per week)Shift Timing: 10 AM – 7 PM ISTContract Duration: 6–12 months (extendable)Type: Contractual (C2C / C2H)Experience Required: 6 to 8 yearsAbout the Role:We are looking for highly skilled Senior Quality Analysts with extensive experience in API Testing, Database...

Company DescriptionUniversity Living is a global student housing marketplace offering over 2 million beds across 65,000 properties in 515 international education hubs, including the UK, USA, Canada, Australia, and more. Since its inception in 2015, the platform has assisted over 2 million students from 1,000 universities in finding tailored accommodation...

Hiring for QA for International voice processImmediate joiners are preferred.We are seeking a highly skilled and experienced QA - International Voice professional to join our team in NoidaThe ideal candidate will have a strong background in call audit, quality check, and international voice process, with a minimum of 1 year of experience in a similar...

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team- Maintain defined On-call quality checks &other KPI-Provides feedback to team members & help them to implement-Auditing call ,Chats &Email Required Candidate profileExcellent verbal, written and interpersonal English communication skillsEffective...

Key Responsibilities:Graduate with minimum 2 years experience of Contact Center.Atleast 2 years experience in call quality function.Excellent spoken and written communication skills for English.Must have experience into Call Monitoring & Call MonitoringExposure to Six Sigma techniques along with one completed project would be added advantageExposure to MS...