Call Quality Analyst

3 days ago

Noida, Uttar Pradesh, India University Living Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Company Description

University Living is a global student housing marketplace offering over 2 million beds across 65,000 properties in 515 international education hubs, including the UK, USA, Canada, Australia, and more. Since its inception in 2015, the platform has assisted over 2 million students from 1,000 universities in finding tailored accommodation solutions. Recognized for its innovative approach and award-winning services, University Living has received accolades such as "SaaS Startup of the Year" and "Best Edutech Solution for Higher Ed." With a focus on enhancing the student experience, the company also offers value-added services and a property management SaaS product.

Key Responsibilities:

● Conduct regular audits of sales interactions to ensure adherence to company standards and compliance requirements.

● Analyze performance data and generate reports highlighting key insights and areas for improvement.

● Assist in the development and delivery of training programs aimed at enhancing the skills and knowledge of the sales team.

● Analyze sales performance data, including key metrics and KPIs, to identify trends, areas for improvement, and opportunities to enhance sales outcomes.

● Evaluate the effectiveness of sales representatives in terms of product knowledge, communication skills, objection handling, and compliance with sales scripts.

Required Skills:

  • Proven experience in sales quality audits and escalations.
  • Strong analytical skills with the ability to interpret data and draw actionable insights.
  • Excellent communication and interpersonal skills.
  • Proficiency in using quality monitoring tools and software.

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