Call Quality Auditor

Job Description – Quality AuditorWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams,...

Hiring – Gujarati Language Quality AuditorWe are looking for a Quality Auditor (Gujarati language) to join our growing team. Who can apply?Candidates with strong experience in Quality Auditing.Professionals from Customer Service or Collection (BPO/Banking/NBFC) domain with relevant exposure.Must be proficient in Gujarati (speaking, reading & writing)....

Role & responsibilities:Monitoring and assessment of Call Centre Associates for both inbound and outbound calls.Providing regular feedback to associates as per their calls measurementAssists in providing standard weekly and monthly reporting within predetermined reporting parameters.Participates in call calibration exercises.Offers suggestions for process...

Job DescriptionPlans, prepares and carries out audits in compliance with the accreditation requirements.Develop audit plans based on IAFT standards and client requirements.Coordinates the schedule and audit plan with the customer and, if necessary, with the auditor teamCollects and analyses data to detect deficient controls, duplicated effort, fraud or...

Responsibilities:* Conduct call audits, monitor calls, perform quality checks, and execute quality audits to ensure optimal call performance.

Roles and ResponsibilitiesConduct quality audits to ensure compliance with industry standards and company policies.Identify areas of improvement and provide recommendations for process enhancements.Develop and implement effective auditing procedures to maintain high-quality products and services.Collaborate with cross-functional teams to resolve issues...

Chemical Industry Lead Auditor OpportunityWe are seeking a highly skilled and detail-oriented Lead Auditor with a strong background in the chemical industry.The ideal candidate will have over five years of relevant experience and hold a qualification related to chemicals.The candidate must possess at least two Lead Auditor certifications from ISO standards...

Job DescriptionWe are hiring for Quality Engineer (Auditor) role at Noida location.Responsibilities -To derive / own Standard Operating Procedures of Projects and ensure adherence to documented procedures / instructionsTo promote methodological tools & applications and provide support to ProjectsTo ensure projects quality tasks follow-upTo Perform Internal...

Job Title: Auditors Manager – Batch OperationsLocation: NoidaJob Type: Full-timeDepartment: Audit & ComplianceJob Summary:The Auditors Manager – Batch Operations is responsible for overseeing audit processes related to batch operations, ensuring compliance with internal controls, industry regulations, and best practices. This role involves leading a team...

Job DescriptionWe are seeking a highly motivated and detail-oriented IT Auditor to join our team. The successful candidate will be instrumental in ensuring the adherence to quality standards across projects, driving continuous improvement through methodological applications, and conducting thorough internal audits.Derive and own Standard Operating Procedures...