Quality Auditor

3 days ago


Noida, Uttar Pradesh, India Care Health Insurance Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities:

  • Monitoring and assessment of Call Centre Associates for both inbound and outbound calls.
  • Providing regular feedback to associates as per their calls measurement
  • Assists in providing standard weekly and monthly reporting within predetermined reporting parameters.
  • Participates in call calibration exercises.
  • Offers suggestions for process improvement to foster exceptional customer experience.
  • Maintains overall objectivity in supporting consistent and superior customer service.

Preferred candidate profile:

  • Minimum 1 year of experience in call auditing and quality assurance.
  • Graduate / Post Graduate
  • Command on MS Office
  • Good communication skills
  • Good Analytical ability

Interested candidates can share their resumes


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