Call Quality Analyst

23 hours ago

Noida, Uttar Pradesh, India Wyzmindz Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.

Key Responsibilities:

  • Conduct audits of calls, emails, chats, and complaint audits.
  • Identify gaps, share feedback with agents/teams, and suggest improvements.
  • Maintain audit reports and highlight key findings for management.
  • Provide coaching support to improve customer interactions and compliance.
  • Ensure adherence to processes, policies, and regulatory standards.

Requirements:

  • Graduate degree or equivalent experience.
  • Prior QA/auditing experience, preferably in BPO/customer service.
  • Strong banking experience in customer service will be preferred.
  • Good analytical, communication, and feedback skills.
  • Detail-oriented with strong organizational and time management skills.
  • Immediate joiners preferred.

Job Details:

  • Organization: Wyzmindz Solution Private Limited
  • Location: Noida, Sector 63
  • Work Module: Work from Home

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