Quality Assurance Analyst

1 day ago

Noida, Uttar Pradesh, India Les Transformations Learning Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Key Responsibilities


• Evaluate Counselling Calls: Review sales calls / sessions per day and assess against KPIs such as script adherence, objection handling, compliance, product knowledge, and customer engagement.


• Call Scoring & Feedback: Maintain structured scorecards for each call and deliver clear, constructive feedback to sales counsellors, highlighting both strengths and improvement areas.


• Monitor Daily Metrics: Track and analyse daily activity metrics (call volume, counselling sessions, conversions, etc.) to ensure alignment with performance targets.


• Trend & Gap Analysis: Identify recurring strengths, common challenges, and skill gaps in calls to inform training and coaching initiatives.


• Collaboration: Partner with sales managers, trainers, and leadership to share insights, support coaching programs, and improve sales effectiveness.


• Compliance Monitoring: Ensure all customer interactions strictly adhere to company policies, ethical standards, and regulatory requirements.


• Reporting: Prepare and present regular reports summarising call quality trends, sales performance, and recommended action points for leadership review.


• Continuous Improvement: Stay updated with industry best practices in sales quality assurance and contribute to refining evaluation

frameworks

.

Key Requirements


• Experience: 2+ years in a Quality Analyst role or a sales role with proven expertise in call evaluation, customer engagement, or performance coaching.


• Sales Acumen: Strong understanding of sales processes, customer psychology, and effective communication techniques.


• Analytical Mindset: Ability to objectively assess performance, identify gaps, and recommend actionable solutions.


• Attention to Detail: Consistency in evaluation, scoring, and reporting.
• Integrity & Fairness: Strong commitment to unbiased assessments and transparent communication.


• Communication Skills: Excellent written and verbal communication, capable of delivering feedback constructively.


• Industry Edge: Background in Education/EdTech will be an added advantage.

  • Quality Assurance Analyst Service Assurance

    5 days ago

    Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Quality Assurance Analyst Service Assurance (Transact Production Support)Summary of role :We are looking for a QA professional with hands-on Transact production support experience to drive quality validation, regression assurance, and UAT support post go-live for corporate lending modules. The ideal candidate should have a strong background in quality...

  • Quality Assurance Analyst

    1 day ago

    Noida, Uttar Pradesh, India Tao Digital Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Quality Assurance Analyst (Mid-Level) QA DepartmentLocation: Noida, Delhi NCR Experience: 47 years Reports to: QA ManagerRole SummaryPerform assurance activities such as audit execution, evidence verification, release gate checks, and compliance reviews. Act as the QA bridge between testing and certification teams.Key ResponsibilitiesConduct pre-submission...

  • Quality Assurance Analyst

    1 day ago

    Noida, Uttar Pradesh, India NTT DATA Global Delivery Services Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    QA - Service Assurance Req ID: 343129 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a QA - Service Assurance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). ...

  • Demand Generation Representative

    2 weeks ago

    Noida, Uttar Pradesh, India Assurance Quality Certification Full time

    About the company:Assurance Quality Certification LLC is established as an independent certification with its main objective to safeguard life, property and environment through quality assurance and total quality management.Assurance Quality Certification LLC has been providing their value added certification services to the Government, Public and Private...

  • Quality Assurance Analyst

    5 days ago

    Noida, Uttar Pradesh, India Orbion Infotech Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.Responsibilities[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]Example: Determine and develop user requirements for systems in production, to ensure maximum...

  • Quality Analyst

    1 day ago

    Noida, Uttar Pradesh, India Lepide Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Quality AnalystPosition Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate...

  • Quality Assurance Engineer

    6 days ago

    Noida, Uttar Pradesh, India Genpact Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

    Consultant - Quality Assurance EngineerConsultant - Quality Assurance Engineer-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...

  • BPO Quality Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Humaniquee Full time ₹ 25,000 - ₹ 28,994 per year

    Here's a proper Job Description (JD) for the Quality Analyst position:Job Title: Quality Analyst – Tata 1mg Customer Service ProcessLocation: NoidaVacancies: 2Salary: ₹25,000 – ₹28,000 (In-hand)Qualification: HSC / GraduateExperience: Minimum 6 months to 1 year as Quality Analyst in any BPO (on paper)Joining: ImmediateJob Responsibilities:Monitor and...

  • Quality Assurance Engineer

    2 weeks ago

    Noida, Uttar Pradesh, India Optimum Info Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Description : At Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations of companies in the Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and rich experience to our customers, helping them...

  • Quality Assurance Manager

    5 days ago

    Noida, Uttar Pradesh, India Richa Global Exports Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role located in Noida for a Quality Assurance Manager. The Quality Assurance Manager will be responsible for overseeing the day-to-day operations of the quality assurance department, including developing, implementing, and maintaining quality assurance...