BPO Quality Analyst
6 days ago
Here's a proper Job Description (JD) for the Quality Analyst position:
Job Title: Quality Analyst – Tata 1mg Customer Service Process
Location: Noida
Vacancies: 2
Salary: ₹25,000 – ₹28,000 (In-hand)
Qualification: HSC / Graduate
Experience: Minimum 6 months to 1 year as Quality Analyst in any BPO (on paper)
Joining: Immediate
Job Responsibilities:
- Monitor and evaluate inbound and outbound customer service calls
- Identify quality issues and provide constructive feedback to team members
- Prepare quality reports and share actionable insights with Team Leaders and Managers
- Conduct regular quality audits and maintain quality assurance documentation
- Ensure adherence to process guidelines and customer service standards
- Support continuous improvement initiatives to enhance customer satisfaction
Requirements:
- Prior experience (6 months to 1 year) as a Quality Analyst in a BPO
- Strong knowledge of call monitoring, audit forms, and reporting
- Good communication and analytical skills
- Attention to detail and ability to handle feedback sessions effectively
- Immediate joiners preferred
Let me know if you want this in Hindi as well or want to include client-facing or chat/email experience.
Job Type: Full-time
Pay: ₹22, ₹25,994.39 per month
Benefits:
- Provident Fund
Experience:
- quality analyst : 1 year (Preferred)
- Outbound sales: 1 year (Preferred)
Work Location: In person
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