BPO Quality Analyst

Job Title: Quality Analyst – Voice Process Location: Sector 63, Noida Shift: Fixed Day – 9:00 AM to 6:00 PM Experience: Minimum 2 Years in BPO Voice (QA Role) Qualification: Must be a Graduate Immediate Joiner RequiredKey Responsibilities:•Monitor calls to ensure adherence to quality standards•Share audit reports and performance feedback•Conduct...

Job Title: Quality Analyst Customer Support (BPO)Process: Apollo 24*7Location: Noida, Sector 58Company: Reboot XPJob Summary:We are looking for an experienced Quality Analyst (QA) to monitor and evaluate customer interactions in the Apollo 24*7 Customer Support process. The role involves ensuring adherence to quality standards, providing actionable feedback,...

Quality audit, bpo sector, call monitoring, not from technical background. Exp -5yrs

ResponsibilitiesMonitor inbound/outbound sales calls to ensure compliance with quality standards.• Evaluate sales representatives performance against defined KPIs.• Identify gaps in sales pitch, objection handling, and customer interaction.• Provide timely feedback and coaching to improve performance.• Prepare quality reports and share insights with...

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest improvements.Maintain...

Role: Quality Analyst / Quality LeadFor Analyst role - Min 3+ Years experience in Call Audits/ Chat AuditsFor Lead role - Min 9+ years exp in Call Audits/ Chat AuditsStrong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Shift: Rotational ShiftWFOLocation: NoidaBoth Side Cab...

We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience.Role &...

Senior Quality Analysts (50 Openings)Location: Noida / Gurgaon (Hybrid – 2-3 days WFO per week)Shift Timing: 10 AM – 7 PM ISTContract Duration: 6–12 months (extendable)Type: Contractual (C2C / C2H)Experience Required: 6 to 8 yearsAbout the Role:We are looking for highly skilled Senior Quality Analysts with extensive experience in API Testing, Database...

Gurgaon (Work from Office Only) and Please share your cv at Shift Timings:05:30 PM IST onwards (Evening Shift)Note: This is a US-based process, so flexibility to work in night shifts is required.Total Openings:8 positionsAnalysts / Sr. Analysts / SMEs (Experienced)About the Process:Join our Commercial Service Treasury Ctr Setup / Account Setup team...

Here's a professional and complete Job Description (JD) for your requirement:Job Title: Process Trainer – BPO Sales (Tata 1mg Customer Service)Location: NoidaOpen Positions: 2Salary Offered: ₹25,000 to ₹29,000 (in-hand)Qualification: HSC / GraduateJoining: Immediate Joiners PreferredJob Description:We are hiring 2 experienced Process Trainers for our...