Senior Quality Analyst

Job Description:Quality control is a process by which entities review the quality of all factors involved productionAudit and manage effective implementation and delivery of functional processes within operations to mitigate risk.audit/validate current control effectiveness and drive improvements wherever required.Role & responsibilitiesIn this role you are...

Quality Analyst (Chat & Voice Audits)Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service RequestsExp-3.5+ Yrs(Relevant in QA)Pkg-7 LPALoc-NoidaNotice period-Upto to 30 DaysSend CV: Required Candidate profileNote:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

Role: Quality Analyst / Quality LeadFor Analyst role - Min 3+ Years experience in Call Audits/ Chat AuditsFor Lead role - Min 9+ years exp in Call Audits/ Chat AuditsStrong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Shift: Rotational ShiftWFOLocation: NoidaBoth Side Cab...

Position Title:Sr. Quality AnalystLocation:NoidaPosition Overview:We are looking for a detail-orientedSr. Quality Analystwith 5-8 years of experience to join our dynamic Quality Assurance team. The ideal candidate should have a strong understanding of testing methodologies, automation tools, and hands-on experience with both manual and automated testing...

We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience.Role &...

Quality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired...

Job Title: Quality Analyst Customer Support (BPO)Process: Apollo 24*7Location: Noida, Sector 58Company: Reboot XPJob Summary:We are looking for an experienced Quality Analyst (QA) to monitor and evaluate customer interactions in the Apollo 24*7 Customer Support process. The role involves ensuring adherence to quality standards, providing actionable feedback,...

The Quality Assurance (QA) Analyst is essential in upholding and enhancing the quality standards within our organization. This role involves monitoring and evaluating both inbound and outbound calls, as well as email communications, to assess Engineers' technical proficiency, customer service, and compliance with company policies. The QA Analyst will...

Job Role: QA Engineer - Senior LevelJob Locations: Noida, Uttar Pradesh, IndiaRequired Experience: YearsSkills: automation testing, manual testing, playwright, selenium, karate, JavascriptAbout the jobWe are seeking a highly skilled and motivated Senior QA Engineer to join our dynamic team. Theideal candidate will have a strong foundation in both manual and...

The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...