
Analyst/TL - Quality Analyst
5 hours ago
Job Description:
- Quality control is a process by which entities review the quality of all factors involved production
- Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk.
audit/validate current control effectiveness and drive improvements wherever required.
Role & responsibilities
- In this role you are required to audit calls and do analysis and solving of moderately complex problems
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
Preferred candidate profile
- Quality analyst with call auditing experience in the insurance domain
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