Quality Analyst BPO

Quality audit, bpo sector, call monitoring, not from technical background. Exp -5yrs

Job DescriptionHiring Alert: Quality Analyst Join Our Growing TeamLocation: Sector 63, NoidaUK Shift Timings:- First Shift: 12:30 PM 09:30 PM- Second Shift: 02:30 PM 11:30 PMConstruction Helpline is hiring a Quality Analyst to monitor and evaluate international customer calls (UK-based), ensuring compliance with quality standards and delivering excellent...

ResponsibilitiesMonitor inbound/outbound sales calls to ensure compliance with quality standards.• Evaluate sales representatives performance against defined KPIs.• Identify gaps in sales pitch, objection handling, and customer interaction.• Provide timely feedback and coaching to improve performance.• Prepare quality reports and share insights with...

Role: Quality Analyst / Quality LeadFor Analyst role - Min 3+ Years experience in Call Audits/ Chat AuditsFor Lead role - Min 9+ years exp in Call Audits/ Chat AuditsStrong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Shift: Rotational ShiftWFOLocation: NoidaBoth Side Cab...

We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience.Role &...

We're Hiring at Teleperformance Role: Assistant Manager – Quality Process: International TravelLocation: NoidaWhat We're Looking For: Minimum 2+ years of experience as Assistant Manager – Quality (BPO/International Travel process preferred) Strong understanding of quality frameworks, audits & compliance Excellent people management & stakeholder...

We're Hiring at Teleperformance &##Role: Assistant Manager – Quality International Travel &##Minimum 2+ years of experience as Assistant Manager – Quality (BPO/International Travel process preferred) Strong understanding of quality frameworks, audits & compliance Excellent people management & stakeholder management skills Analytical mindset with...

Gurgaon (Work from Office Only) and Please share your cv at Shift Timings:05:30 PM IST onwards (Evening Shift)Note: This is a US-based process, so flexibility to work in night shifts is required.Total Openings:8 positionsAnalysts / Sr. Analysts / SMEs (Experienced)About the Process:Join our Commercial Service Treasury Ctr Setup / Account Setup team...

Here's a professional and complete Job Description (JD) for your requirement:Job Title: Process Trainer – BPO Sales (Tata 1mg Customer Service)Location: NoidaOpen Positions: 2Salary Offered: ₹25,000 to ₹29,000 (in-hand)Qualification: HSC / GraduateJoining: Immediate Joiners PreferredJob Description:We are hiring 2 experienced Process Trainers for our...

The Quality Assurance (QA) Analyst is essential in upholding and enhancing the quality standards within our organization. This role involves monitoring and evaluating both inbound and outbound calls, as well as email communications, to assess Engineers' technical proficiency, customer service, and compliance with company policies. The QA Analyst will...