Quality Analyst BPO

2 days ago


Noida, Uttar Pradesh, India Vision Plus Security Control Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Quality Analyst – Voice Process

Location: Sector 63, Noida

Shift: Fixed Day – 9:00 AM to 6:00 PM

Experience: Minimum 2 Years in BPO Voice (QA Role)

Qualification: Must be a Graduate

Immediate Joiner Required

Key Responsibilities:


•Monitor calls to ensure adherence to quality standards


•Share audit reports and performance feedback


•Conduct RCA and recommend improvements


•Collaborate with operations and training teams


•Ensure compliance with client and internal quality guidelines


•Drive process improvement and coach agents

Candidate Profile:

Min. 2 years' QA experience in voice BPO/KPO

Strong communication & analytical skills

Familiar with quality tools & call audit parameters

Proficient in MS Excel & reporting

Must be a graduate


  • Quality Analyst

    2 days ago


    Noida, Uttar Pradesh, India Reboot Xp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Analyst Customer Support (BPO)Process: Apollo 24*7Location: Noida, Sector 58Company: Reboot XPJob Summary:We are looking for an experienced Quality Analyst (QA) to monitor and evaluate customer interactions in the Apollo 24*7 Customer Support process. The role involves ensuring adherence to quality standards, providing actionable feedback,...


  • Noida, Uttar Pradesh, India Relyon Resources Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Quality audit, bpo sector, call monitoring, not from technical background. Exp -5yrs

  • Quality Analyst

    2 days ago


    Noida, Uttar Pradesh, India Eureka Outsourcing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ResponsibilitiesMonitor inbound/outbound sales calls to ensure compliance with quality standards.• Evaluate sales representatives performance against defined KPIs.• Identify gaps in sales pitch, objection handling, and customer interaction.• Provide timely feedback and coaching to improve performance.• Prepare quality reports and share insights with...


  • Noida, Uttar Pradesh, India Wyzmindz Solutions Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest improvements.Maintain...

  • Quality Analyst

    2 days ago


    Noida, Uttar Pradesh, India Manning Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role: Quality Analyst / Quality LeadFor Analyst role - Min 3+ Years experience in Call Audits/ Chat AuditsFor Lead role - Min 9+ years exp in Call Audits/ Chat AuditsStrong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Shift: Rotational ShiftWFOLocation: NoidaBoth Side Cab...

  • Quality Analyst

    2 days ago


    Noida, Uttar Pradesh, India Amar Ujala Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience.Role &...

  • Quality Analyst

    5 days ago


    Noida, Uttar Pradesh, India Delphie Consulting services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Senior Quality Analysts (50 Openings)Location: Noida / Gurgaon (Hybrid – 2-3 days WFO per week)Shift Timing: 10 AM – 7 PM ISTContract Duration: 6–12 months (extendable)Type: Contractual (C2C / C2H)Experience Required: 6 to 8 yearsAbout the Role:We are looking for highly skilled Senior Quality Analysts with extensive experience in API Testing, Database...

  • Analyst/ Sr Analyst

    2 days ago


    Noida, Uttar Pradesh, India NLB Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Gurgaon (Work from Office Only) and Please share your cv at Shift Timings:05:30 PM IST onwards (Evening Shift)Note: This is a US-based process, so flexibility to work in night shifts is required.Total Openings:8 positionsAnalysts / Sr. Analysts / SMEs (Experienced)About the Process:Join our Commercial Service Treasury Ctr Setup / Account Setup team...

  • BPO Trainer

    2 days ago


    Noida, Uttar Pradesh, India Humaniquee Full time ₹ 2,64,000 - ₹ 3,25,196 per year

    Here's a professional and complete Job Description (JD) for your requirement:Job Title: Process Trainer – BPO Sales (Tata 1mg Customer Service)Location: NoidaOpen Positions: 2Salary Offered: ₹25,000 to ₹29,000 (in-hand)Qualification: HSC / GraduateJoining: Immediate Joiners PreferredJob Description:We are hiring 2 experienced Process Trainers for our...

  • Quality Auditor

    2 days ago


    Noida, Uttar Pradesh, India WyzMindz Solutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring – Gujarati Language Quality AuditorWe are looking for a Quality Auditor (Gujarati language) to join our growing team. Who can apply?Candidates with strong experience in Quality Auditing.Professionals from Customer Service or Collection (BPO/Banking/NBFC) domain with relevant exposure.Must be proficient in Gujarati (speaking, reading & writing)....