Quality Analyst
3 days ago
Responsibilities
- Monitor inbound/outbound sales calls to ensure compliance with quality standards.
• Evaluate sales representatives performance against defined KPIs.
• Identify gaps in sales pitch, objection handling, and customer interaction.
• Provide timely feedback and coaching to improve performance.
• Prepare quality reports and share insights with management.
• Work closely with training and operations teams to drive quality improvements.
Requirements
- Qualification: Graduate / HSC with relevant experience.
• Experience: Minimum 18 years in Sales QA / Quality Monitoring (BPO/Telecalling/Outbound Sales).
• Strong understanding of sales processes and customer interaction standards.
• Excellent communication, observation, and analytical skills.
• Ability to mentor, guide, and influence sales agents positively.
Contact Below :
HR Manager - Pinky Yadav
Email-
HR - Aryan Janrao
Email-
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