Quality Analyst

18 hours ago


Noida, Uttar Pradesh, India Eureka Outsourcing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities

  • Monitor inbound/outbound sales calls to ensure compliance with quality standards.

    • Evaluate sales representatives performance against defined KPIs.

    • Identify gaps in sales pitch, objection handling, and customer interaction.

    • Provide timely feedback and coaching to improve performance.

    • Prepare quality reports and share insights with management.

    • Work closely with training and operations teams to drive quality improvements.

Requirements

  • Qualification: Graduate / HSC with relevant experience.

    • Experience: Minimum 18 years in Sales QA / Quality Monitoring (BPO/Telecalling/Outbound Sales).

    • Strong understanding of sales processes and customer interaction standards.

    • Excellent communication, observation, and analytical skills.

    • Ability to mentor, guide, and influence sales agents positively.

Contact Below :

HR Manager - Pinky Yadav

Email-

HR - Aryan Janrao

Email-


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