BPO Trainer

2 days ago

Noida, Uttar Pradesh, India Humaniquee Full time ₹ 2,64,000 - ₹ 3,25,196 per year

Here's a professional and complete Job Description (JD) for your requirement:

Job Title: Process Trainer – BPO Sales (Tata 1mg Customer Service)

Location: Noida

Open Positions: 2

Salary Offered: ₹25,000 to ₹29,000 (in-hand)

Qualification: HSC / Graduate

Joining: Immediate Joiners Preferred

Job Description:

We are hiring 2 experienced Process Trainers for our Tata 1mg Customer Service – Sales Process based in Noida. The ideal candidates should have a strong background in BPO sales training and the ability to deliver high-quality onboarding and ongoing training to customer service agents.

Key Responsibilities:

  • Conduct product/process training for new joiners and existing team members.
  • Deliver sales-focused training sessions to enhance conversion rates and customer experience.
  • Evaluate trainee performance through assessments, mock calls, and feedback.
  • Maintain training reports, attendance, and performance tracking.
  • Collaborate with operations and quality teams to address skill gaps.
  • Monitor calls and provide feedback to agents for continuous improvement.
  • Keep training content and process updates aligned with client expectations.

Required Skills:

  • Minimum 6 months to 1 year of experience as a trainer in a BPO sales process.
  • Strong communication and presentation skills.
  • Good understanding of customer handling and telesales techniques.
  • Ability to motivate and engage trainees in a learning environment.
  • Proficient in MS Office (Word, PowerPoint, Excel).

Additional Details:

  • Process Type: Customer Service (Inbound/Outbound Sales)
  • Industry: BPO / Call Center
  • Shift: Day Shift (as per process requirement)
  • Employment Type: Full-Time, On-Paper

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Job Type: Full-time

Pay: ₹22, ₹27,099.56 per month

Benefits:

  • Provident Fund

Education:

  • Diploma (Preferred)

Experience:

  • insurance industry: 1 year (Preferred)
  • BPO Trainer: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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