
Voice and Accent Trainer
2 weeks ago
Key Responsibilities:
- Deliver Voice & Accent, grammar, and communication training for new hire batches.
- Conduct New Hire Orientation/Foundation Communication Training and prepare trainees for production.
- Continually assess trainees performance during training through quizzes, role plays, call simulations, and feedback sessions.
- Provide targeted coaching on pronunciation, fluency, intonation, clarity, and cultural sensitization.
- Facilitate soft skills and customer service training (listening skills, empathy, professional etiquette).
- Collaborate with operations, quality, and recruitment teams to align training outcomes with business needs.
- Track training effectiveness, maintain reports/MIS, and share progress with stakeholders.
- Conduct refresher training sessions for production teams to bridge communication gaps.
- Continuously update training content and adopt best practices to enhance training delivery.
Skills & Competencies:
- Excellent command of spoken and written English.
- Strong expertise in Voice & Accent and phonetics training.
- Ability to manage and engage large new hire batches effectively.
- Proficiency in training delivery, presentation, and classroom management.
- Knowledge of BPO/Contact Center operations and customer interaction dynamics.
- Strong interpersonal and coaching skills.
Qualifications & Experience:
- Graduate in any discipline.
- 37 years of experience as a Communication Trainer in a BPO/Contact Center environment.
- Proven experience in Voice & Accent training and handling new hire batches.Key Responsibilities:
- Deliver Voice & Accent, grammar, and communication training for new hire batches.
- Conduct New Hire Orientation/Foundation Communication Training and prepare trainees for production.
- Continually assess trainees performance during training through quizzes, role plays, call simulations, and feedback sessions.
- Provide targeted coaching on pronunciation, fluency, intonation, clarity, and cultural sensitization.
- Facilitate soft skills and customer service training (listening skills, empathy, professional etiquette).
- Collaborate with operations, quality, and recruitment teams to align training outcomes with business needs.
- Track training effectiveness, maintain reports/MIS, and share progress with stakeholders.
- Conduct refresher training sessions for production teams to bridge communication gaps.
- Continuously update training content and adopt best practices to enhance training delivery.
Drop your resume directly to if you are an immediate joiner.
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