Voice and Accent Trainer

1 week ago

Noida, Uttar Pradesh, India Tech Mahindra Full time

Key Responsibilities:

  • Deliver Voice & Accent, grammar, and communication training for new hire batches.
  • Conduct New Hire Orientation/Foundation Communication Training and prepare trainees for production.
  • Continually assess trainees performance during training through quizzes, role plays, call simulations, and feedback sessions.
  • Provide targeted coaching on pronunciation, fluency, intonation, clarity, and cultural sensitization.
  • Facilitate soft skills and customer service training (listening skills, empathy, professional etiquette).
  • Collaborate with operations, quality, and recruitment teams to align training outcomes with business needs.
  • Track training effectiveness, maintain reports/MIS, and share progress with stakeholders.
  • Conduct refresher training sessions for production teams to bridge communication gaps.
  • Continuously update training content and adopt best practices to enhance training delivery.

Skills & Competencies:

  • Excellent command of spoken and written English.
  • Strong expertise in Voice & Accent and phonetics training.
  • Ability to manage and engage large new hire batches effectively.
  • Proficiency in training delivery, presentation, and classroom management.
  • Knowledge of BPO/Contact Center operations and customer interaction dynamics.
  • Strong interpersonal and coaching skills.

Qualifications & Experience:

  • Graduate in any discipline.
  • 37 years of experience as a Communication Trainer in a BPO/Contact Center environment.
  • Proven experience in Voice & Accent training and handling new hire batches.Key Responsibilities:
  • Deliver Voice & Accent, grammar, and communication training for new hire batches.
  • Conduct New Hire Orientation/Foundation Communication Training and prepare trainees for production.
  • Continually assess trainees performance during training through quizzes, role plays, call simulations, and feedback sessions.
  • Provide targeted coaching on pronunciation, fluency, intonation, clarity, and cultural sensitization.
  • Facilitate soft skills and customer service training (listening skills, empathy, professional etiquette).
  • Collaborate with operations, quality, and recruitment teams to align training outcomes with business needs.
  • Track training effectiveness, maintain reports/MIS, and share progress with stakeholders.
  • Conduct refresher training sessions for production teams to bridge communication gaps.
  • Continuously update training content and adopt best practices to enhance training delivery.

Drop your resume directly to if you are an immediate joiner.

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