Hiring For Process Trainer

2 days ago

Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

"NTT DATA- Hiring for BPO Process Trainers' (preferring resources with International Banking Training domain)- Looking for Immediate Joiners "

Work Location- Gurgaon, Sector 48

Work Mode- Work from Office

In these roles, you will be responsible for:

  • Conducting/managing industry, process, compliance and refresher training and internal certification programs (as applicable).
  • Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
  • Developing/managing content (SOPs and training materials) as per NTT/client standards.
  • Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
  • Reporting training progress and training dashboards to management.

Requirements for this role include:

  • Should be a Graduate.
  • Overall 6+ year(s) of experience in BPO.
  • 3+ year(s) of experience in Process Training conducting new hire, refresher, and compliance training in Banking Domain.
  • Experience in International Banking is good to have/preferred.

Work shifts for this position will be scheduled between Monday-Friday (IST):

  • Shift 1: 2 PM to 12 AM
  • Shift 2: 6 PM to 3 AM.

The shift timings can be changed as per client requirements.

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