Process Trainer

2 days ago

Noida, Uttar Pradesh, India Ocube Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Process Trainer

Location: Noida

Department: Training & Quality

Experience Required: 2-4 years as a Process Trainer in BPO/Customer Service.

Employment Type: Full-time

About the Role

We are seeking an enthusiastic and experienced Process Trainer to join our team. The trainer will be responsible for delivering engaging and effective training sessions for new hires and existing employees, ensuring they are equipped with the knowledge, skills, and confidence to deliver excellent customer service.

Key Responsibilities

  • Conduct process and product training for new hires and tenured employees.
  • Deliver New Hire Training (NHT), Refresher Training, and Upskilling programs.
  • Design, update, and maintain training content, modules, and assessments as per business needs.
  • Collaborate with Operations and Quality teams to identify training gaps and recommend learning interventions.
  • Provide floor support, coaching, and feedback to agents post-training.
  • Evaluate training effectiveness through assessments, call monitoring, and performance analysis.
  • Ensure adherence to training timelines, processes, and quality standards.
  • Prepare and maintain training MIS/reports, highlighting progress and outcomes.

Desired Candidate Profile

  • Graduate in any discipline.
  • 24 years of experience as a Process Trainer in the BPO/Contact Center industry (voice, chat, or blended process).
  • Strong facilitation and presentation skills.
  • Excellent communication (verbal and written) and interpersonal abilities.
  • Knowledge of adult learning principles and training methodologies.
  • Proficient in MS Office (PowerPoint, Excel, Word).
  • Ability to work in a fast-paced, target-driven environment.

What We Offer

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and career advancement.
  • Continuous learning and development initiatives.
  • Competitive compensation and benefits package.

Interested candidates can apply by sending their resumes at the below details

Archil Rathore

Saras Rawat

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