Process Trainer

1 day ago

Noida, Uttar Pradesh, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description:

Roles and responsibilities include:


• Develop a schedule to assess training needs


• Conduct training through new materials


• Consult with other trainers, managers, and leadership


• Track and compile collected data


• Conceptualize training materials based on data and research


• Communicate training needs and online resources


• Create training strategies, initiatives, and materials, Test and review created materials


• Maintain a database of all training materials


• Review employee performance and learning


• Candidates with prior Training Experience in chat handling process would be preferred

Key Deliverables (KRA/Measure):


• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software


• Experience with technologies and best practices for instructional manuals and teaching platforms


• Good interpersonal skills and communication with all levels of management


• Able to multitask, prioritize, and manage time efficiently


• Leadership, team building, and management skills


• Deliver New Hire Training Batches


• Conduct Refresher Trainings/cross trainings per requirements


• Develop Content for various trainings


• Liaison with different functions to drive business objectives


• Calibrations within the team and with the quality team


• Maintain various training data and prepare reports


• Conduct PKT's for associates on the floor


• Conduct TNI/TNA to understand process requirements and roll out action plans


• Consult with TL's/peers & RM to identify and drive process improvement initiatives

Work Experience

Minimum 1.8 years' previous experience as a trainer, corporate training specialist, or related position

Language & Communication


• Develop a schedule to assess training needs


• Conduct training through new materials


• Should have good communication skills in English

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