Call Quality Analyst

Job SummaryWe are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives.Key ResponsibilitiesConduct systematic...

Job Summary We are seeking a detail-oriented Sales Call Quality Analyst to ensure high standards of sales performance, operational compliance, and customer experience. This role encompasses call audits, Salesforce and Outreach compliance monitoring, campaign management, reporting, and continuous improvement initiatives. Key Responsibilities Conduct...

The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest improvements.Maintain...

WE ARE HIRING FOR,Quality Analyst Exp : 1 to 2.5 yrs exp onlyeImmediate and delhi ncr candidate only applyFLUPER LTDFluper, being the Top Rated Mobile App Design and Development Company across the globe, has the potential to bring specialized and optimized solutions. With 17+ Years of Mobo Industry Experience and 375+ App Certified Developers, we have...

Position: Quality AnalystLocation: Noida (Sector 63)Department: Quality TeamOverview:The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall...

Position Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate Profile:Manual...

-Performs call monitoring to monitoring formats &quality standards &provides trend data to management team- Maintain defined On-call quality checks &other KPI-Provides feedback to team members & help them to implement-Auditing call ,Chats &Email Required Candidate profileExcellent verbal, written and interpersonal English communication skillsEffective...

Job descriptionWe are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.Key Responsibilities:Conduct audits of calls, emails, chats, and complaint audits.Identify gaps, share feedback with agents/teams, and suggest...