Customer Service Associate

2 weeks ago

Nagpur Maharashtra, India Witbloom Training and placement Full time

Customer Service Associate

Designation: Customer Service Associate

Number of Vacancy: 10

**Job Type**: Full Time

Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am)

Work Experience: Minimum 2 years in International voice process
- (Preferrable from US health care)

Educational Qualification: Graduate or equivalent

**Salary**: 25k-32K gross salary

Managing incoming calls and customer service enquiries

Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

The associate will be required to talk to old and unwell people. He or she will reach out to those who have been referred or have enquired for home treatment or assistance and have to collect all the required information before boarding them as patients.

The associate needs to have clear speech, calm demeanor on call and should be able to collect information with patience.

Provide accurate, valid and complete information by using the right method and tools.

Fluent Communication skills is utmost priority

Must be comfortable with rotational shifts.

Job Specification

Should be ready to work in night shifts

Should have experience in International Call center, US healthcare, at least minimum 1 year

Should have basic knowledge of medical terms

Should have experience interacting with US Clients (US Process)

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- International voice process: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (preferred)

Ability to Commute:

- Nagpur, Maharashtra (required)

Work Location: In person

**Speak with the employer**

+91 7587937288

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