Customer Service Associate

4 days ago

Nagpur, India Altius Customer Services Pvt Ltd Full time

**Customer Service Associate**
- Job Details & Requirements_

Designation: Customer Service Associate

Process Type

Experience
- min 6 months experience (Preferable)

Qualification
- Any Graduate/HSC

**Salary**: ₹14,000 - ₹18,000 per month
- Requirements_

Must have a excellent command & fluency in English.

Clarity of speech and thought is expected with basic computer knowledge.

Ready for rotational shifts & rotational week offs.

Immediate joiners Preferred.
- Job Description_

Answer incoming calls from customers with inquiries on product orders

Assist various departments in facilitating sales of all products in the company portfolio

Analyze customer issues and assist in resolving within the required timeframe

Coordinate with customers and ensure appropriate questioning to identify issues

Manage all customer inquiries and summarize to present to management

Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

Maintain accuracy of all data and verify the same for all customer services

Proven customer service/support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Excellent communication and presentation skills.

Manage time effectively.
- Interview address_ - 3rd Floor, B Wing, North & South Central Facility Building, Mihan SEZ, Nagpur
- 441108

Reference Name: Shringarika Singh
- Human Resource_

Contact Number - 9284513429

**Job Types**: Full-time, Fresher

**Salary**: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)

**Speak with the employer**
+91 9284513429

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