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Customer Experience Executive

2 weeks ago

Thane, India Abhirath Full time

**CRM Executive**

**Duties & Responsibilities**

**Sample responsibilities for this position include**:

- Highly numerate with excellent proficiency in Microsoft Excel
- Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs
- Ensuring that client information is most updated in CRM tools
- Lead regular status meetings and glean field input through regular connects
- Develop further as professional sales rep by acquiring working knowledge and selling techniques
- Proficient in Zoho and Excel preferred
- Work closely with operations and product managers to effectively prioritize projects to fit business needs
- Follow standard practices, keeping data organized, readable, maintainable, and documented
- Remain current on new and updated information
- Manage the sending of the Quarterly connects and other marketing invitations to client
- Bright and willing to learn

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 2 years (preferred)

Work Location: In person