
Customer Experience Partner
2 weeks ago
Job Description
The Container Sales Customer Experience team manages the outfleet of old and total loss containers, selling them globally in over 70 countries. Responsibilities include handling after-sales activities, ensuring compliance with regulations, managing financial transactions, and addressing customer queries. The role requires seamless communication and coordination with stakeholders, training new joiners, driving process improvements and participating in business reviews. Strong analytical skills for handling large datasets and continuous self-development, especially in learning new technologies like Microsoft tools, are essential for success.
Key Responsibilities:
Customer Focus and Stakeholder Management
- Provide exceptional customer service and support to stakeholders.
- Handle customer inquiries and resolve issues in a timely manner.
- Ensure that process SOP remain updated and consult with the compliance team to adjust them to improve the process.
- Identify and propose customer experience improvements and service deliverables.
- Own the customer experience provision and continually improve its delivery.
- Develop and maintain effective relationships with customers, key stakeholders.
- Proactively assist with customer's implementations.
- Conference call with the key customer / sale team members / customers to review performance/ KPI as monthly basis.
- Communicate effectively with stakeholders from various countries.
Data Driven:
- Analyse customer data to identify trends and insights.
- Work with large data sets to perform detailed analysis and generate actionable insights.
- Prepare and present MBR and WBR reports to leadership team and key stakeholders.
- Maintain accurate records of customer interactions and transactions.
- Be well-versed with basic Microsoft tools (Excel, Word, PowerPoint, Outlook).
- Good to have qualities of working with Microsoft tools such as Power BI, Power Automate, and SharePoint. Utilize SQL for data extraction, analysis and reporting.
Teamwork:
- Engage and collaborate with team members to achieve common goals.
- Drive best practice sharing within the team and cross team.
- Participate in team engagement
Other Responsibilities:
- Manage after sales container processes to ensure timely delivery.
- Coordinate with depos and Terminals.
- Follow-up and resolve any issues related to delays.
- Ensure compliance with international container Selling regulations and documentation.
- Utilize SAP for financial transactions and reporting.
We are looking for :
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Experience in preparing and delivering presentations.
- Flexible to work in afternoon or night shifts.
- With experience in managing a team would be an advantage
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a team environment.
- Can work collaboratively and engage with a range of internal and external stakeholders from diverse backgrounds
- Possess a customer centric and continuous improvement mindset
- Good to have background in SQL and data analytics.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [Confidential Information].
-
▷ (15h Left) Customer Experience Partner
1 day ago
Chennai, India A.P. Moller - Maersk Full timeJob Description APM Terminals Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity,...
-
Customer Experience Partner
2 weeks ago
Mumbai, India A.P. Moller - Maersk Full timeJob Description Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system. Owns all SCM Operations activities under file management for thecustomers under purview.Key Activities include:All file management activities post booking.Documentation.System Updates.Operational...
-
Customer Experience Executive
1 week ago
India WhatsYum Full timeAbout WhatsYum WhatsYum is a WhatsApp-first platform helping restaurants, home chefs, and food brands run their business directly with customers. We cut out aggregator commissions, give full ownership of customer data, and ensure smooth delivery through partners like Porter and Shadowfax. We are scaling fast, and customer experience is at the heart of...
-
Customer Experience Officer
1 week ago
Thane, India Riverforest Connections Full timeRole : Customer Experience Officer - Function : Customer Service - Work Location - Thane-Mumbai - **Primary Responsibilities** Eligibility/Job requirements: **Responsibilities**: - Responsible for interacting with PAN India customers/prospects of Liberty General Insurance. - Responsible for out calling PAN India customers/prospects of Liberty General...
-
Customer Experience Manager
2 weeks ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.G., Amadeus, Sabre) is highly...
-
Customer Experience Coordinator
2 weeks ago
Thane, India El Roi Full timeJob Role To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries & requests to customers satisfaction To identify and convert the opportunities for cross selling (banking product) on customers call Responsible for quality communication and customer servicing within laid down productivity and service...
-
Managing Partner
1 week ago
Thane, India Waays live solution Full timeJob Details Job Title**:Managing Partner (MP)** **Locations** - Ghaziabad ,Mumbai (Thane), Jaipur, Delhi CP, Delhi Kirti Nagar, Sirsa, Lucknow, Mumbai - Goregaon **Reports to**: Branch Managing Partner (BMP) **Role Objective**: Accountable for End-to-end ownership for Agency Partner (AP) performance **Main Job Responsibilities** Organize and run...
-
Customer Delivery Partner
2 weeks ago
India NCR Full timeAbout NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...
-
Customer Deliver Partner
1 week ago
India NCR Full timeAbout NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...
-
Field Partner Executive-thane
1 week ago
Thane, India Vyapar Full timeField Partner Executive-Indore Employee Type**:Field Partner Sales Executive** Experience **:1 to 6 Years of experience** Location : Thane **Responsibilities**: - Conduct field visits to existing partners to maintain strong relationships and ensure customer satisfaction. - Identify and acquire new partners through strategic prospecting and lead...