Customer Experience Manager

Job Role To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries & requests to customers satisfaction To identify and convert the opportunities for cross selling (banking product) on customers call Responsible for quality communication and customer servicing within laid down productivity and service...

Role : Customer Experience Officer - Function : Customer Service - Work Location - Thane-Mumbai - **Primary Responsibilities** Eligibility/Job requirements: **Responsibilities**: - Responsible for interacting with PAN India customers/prospects of Liberty General Insurance. - Responsible for out calling PAN India customers/prospects of Liberty General...

**CRM Executive** **Duties & Responsibilities** **Sample responsibilities for this position include**: - Highly numerate with excellent proficiency in Microsoft Excel - Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs - Ensuring that client information is most updated in CRM...

Job Description The Container Sales Customer Experience team manages the outfleet of old and total loss containers, selling them globally in over 70 countries. Responsibilities include handling after-sales activities, ensuring compliance with regulations, managing financial transactions, and addressing customer queries. The role requires seamless...

**Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable...

Job Role - Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment - Responsible to deliver Center of Excellence in General Insurance tele-sales Ensuring strict adherence to service and quality benchmarks, and world class service experience for customers **Job Description**: -...

Job Role _ - Responsible for managing a team/ teams of professional Customer Experience Officers in a challenging and customer driven environment - Ensuring strict adherence to service and quality benchmarks, and world class service experience for customers **Job Description**: - Minimum 4 to 5 years of relevant experience in cross selling of financial...

**Job Role**: - Complete knowledge of RL process and at least basic knowledge of CC and RA Skill - Should have an eye for detail, Ensuring procedural compliance. - Timely Authorization of all request taken by CEC. - Error free financial and non-financial request processing - Call Audits and provide feedback to the CEC officers. - Suggest process...

Job Role - To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service...

**Team Coach**: managing the team's performance, handling escalated customer complaints, and implementing strategies to improve customer satisfaction.