
Customer Experience Coordinator
2 weeks ago
Job Role
To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries & requests to customers satisfaction
To identify and convert the opportunities for cross selling (banking product) on customers call
Responsible for quality communication and customer servicing within laid down productivity and
service benchmarks.
Ensure customer “delight” and consistent service experience, including timely resolution of
customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Graduate
Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills - Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹280,000.00 - ₹330,000.00 per year
**Speak with the employer**
+91 8122327681
-
Customer Experience Partner
2 weeks ago
Thane, India A.P. Moller - Maersk Full timeJob Description The Container Sales Customer Experience team manages the outfleet of old and total loss containers, selling them globally in over 70 countries. Responsibilities include handling after-sales activities, ensuring compliance with regulations, managing financial transactions, and addressing customer queries. The role requires seamless...
-
Customer Service Coordinator
3 days ago
Thane, India Gunnebo Entrance Control Full timeDo you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo is leading the transformation of the security business through...
-
Customer Experience Officer
1 week ago
Thane, India Riverforest Connections Full timeRole : Customer Experience Officer - Function : Customer Service - Work Location - Thane-Mumbai - **Primary Responsibilities** Eligibility/Job requirements: **Responsibilities**: - Responsible for interacting with PAN India customers/prospects of Liberty General Insurance. - Responsible for out calling PAN India customers/prospects of Liberty General...
-
Service Coordinator
1 day ago
Thane, India Nirmal Industrial Controls Full timeIf you have the passion to excel in your career, we at Nirmal provide you the right platform to translate your imaginations to reality. We have opportunities in various disciplines such as Engineering, Sales, Marketing, Finance, HR and many more. We invite you to be a part of this committed and professionally managed Organisation. Service Coordinator -...
-
Customer Experience Manager
2 weeks ago
Thane, India TP Full timeWe are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.G., Amadeus, Sabre) is highly...
-
Customer Support Associate
5 days ago
Thane, India Multidimensions Full time**Job Description: Customer Support Associate (Sales & Coordination)** **Key Responsibilities**: - Communicate with customers to explain product offerings and address their queries. - Gather feedback from customers to ensure satisfaction and improve services. - Follow up on quotes and provide timely updates to customers. - Coordinate with the customer,...
-
Customer Experience Executive
1 week ago
Thane, India Abhirath Full time**CRM Executive** **Duties & Responsibilities** **Sample responsibilities for this position include**: - Highly numerate with excellent proficiency in Microsoft Excel - Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs - Ensuring that client information is most updated in CRM...
-
Sales Coordinator
2 weeks ago
Thane, India Impact Solution Full timeWe are currently hiring for Sales Coordinator To coordinate with internal and external customers. To coordinate with Sales team. Coordination with CRM team. Coordination with Operations team (Procurement & QC/QA). To coordinate with customers. To coordinate with authorized distributors Location : Thane Qualification : Bsc Chemistry Experience : 1 to...
-
Sales Coordinator
1 week ago
Thane, India PCI Analytics Pvt. Ltd. Full timeInputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. - Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. - Developing and maintaining filing systems so as to maintain sales records, prepare reports, and...
-
Fashion Customer Support
5 hours ago
Thane, India Mazikien Full timeLocation: Thane, Maharashtra, IndiaWorking Hours: Monday - Saturday, 10:00 AM - 6:30 PM (No expectation of overtime; compensated with leave for rare instances)About Mazikien: At Mazikien, we're dedicated to being a leading online retailer specializing in women's clothing. We believe in fostering strong relationships with our customers and providing...