Fashion Customer Support

4 weeks ago

Thane, India Mazikien Full time

Location: Thane, Maharashtra, IndiaWorking Hours: Monday - Saturday, 10:00 AM - 6:30 PM (No expectation of overtime; compensated with leave for rare instances)About Mazikien: At Mazikien, we're dedicated to being a leading online retailer specializing in women's clothing. We believe in fostering strong relationships with our customers and providing exceptional service at every touchpoint. We're a growing team passionate about customer satisfaction and delivering high-quality products.Role Overview: We are seeking a highly organized, customer-focused, and proactive individual to join our team as a Fashion Customer Support & Dispatch Assistant (Fresher). This hybrid role is crucial for ensuring smooth order fulfillment, providing top-tier customer support, and nurturing relationships with our loyal clientele. You will be at the heart of our customer interactions, leveraging technology while also bringing a human touch to our operations.Key Responsibilities:Order Management & Dispatch Coordination:Manage and oversee the end-to-end order dispatch process, ensuring timely and accurate delivery.Coordinate closely with the production/manufacturing team for very limited input on schedules, primarily focusing on dispatch readiness.Collaborate with the PR team, influencers, and celebrities to manage and coordinate special dispatches and promotional orders.Customer Support & Bot Optimisation:Handle advanced customer queries and issues that cannot be resolved by our AI customer support bot, providing empathetic and effective solutions.Proactively identify recurring customer queries and recommend improvements or new flows for the AI bot to handle, enhancing automation efficiency.Contribute to the continuous improvement of the customer support bot's performance and knowledge base.Customer Relationship Management & Sales Advocacy:Develop and nurture strong, lasting relationships with our loyal customer base, fostering a sense of community and trust.Act as a sales advocate, identifying opportunities to recommend products and services that align with customer needs and preferences.Gather customer feedback to inform product development and service enhancements.Backend System Management:Become proficient in using our backend system to accurately create new orders, process cancellations, and initiate returns/exchanges.Maintain accurate records of all customer interactions and order modifications.Required Skills & Qualifications:Fluent in English (written and verbal communication).Basic proficiency in Excel or other spreadsheet software (e.G., Google Sheets).Exceptional organizational and time management skills.Strong interpersonal skills with a natural ability to build rapport.Problem-solving mindset with a keen eye for detail.Ability to work independently and as part of a collaborative team.Proactive and adaptable to a fast-paced environment.0-2 years of Educational/ Internship experience in relevant fieldWhat Mazikien Offers:A dynamic and supportive work environment.Opportunity to play a pivotal role in customer satisfaction and operational efficiency.Clear working hours with no expectation of overtime.Compensation in the form of leaves for any rare instances of working beyond regular hours.The chance to contribute to the growth and success of a vibrant brand.Competitive PayThe potential for growth into a role of your choosing within the company, with a clear career ladder for dedicated individuals.Strong job security in a growing and stable online retail business.

  • Fashion Customer Support

    4 weeks ago

    Thane, India Mazikien Full time

    Location: Thane, Maharashtra, IndiaWorking Hours: Monday - Saturday, 10:00 AM - 6:30 PM (No expectation of overtime; compensated with leave for rare instances)About Mazikien: At Mazikien, we're dedicated to being a leading online retailer specializing in women's clothing. We believe in fostering strong relationships with our customers and providing...

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