Fashion Customer Support

9 hours ago

Thane, India Mazikien Full time

Location: Thane, Maharashtra, IndiaWorking Hours: Monday - Saturday, 10:00 AM - 6:30 PM (No expectation of overtime; compensated with leave for rare instances)About Mazikien: At Mazikien, we're dedicated to being a leading online retailer specializing in women's clothing. We believe in fostering strong relationships with our customers and providing exceptional service at every touchpoint. We're a growing team passionate about customer satisfaction and delivering high-quality products.Role Overview: We are seeking a highly organized, customer-focused, and proactive individual to join our team as a Fashion Customer Support & Dispatch Assistant (Fresher). This hybrid role is crucial for ensuring smooth order fulfillment, providing top-tier customer support, and nurturing relationships with our loyal clientele. You will be at the heart of our customer interactions, leveraging technology while also bringing a human touch to our operations.Key Responsibilities:Order Management & Dispatch Coordination:Manage and oversee the end-to-end order dispatch process, ensuring timely and accurate delivery.Coordinate closely with the production/manufacturing team for very limited input on schedules, primarily focusing on dispatch readiness.Collaborate with the PR team, influencers, and celebrities to manage and coordinate special dispatches and promotional orders.Customer Support & Bot Optimisation:Handle advanced customer queries and issues that cannot be resolved by our AI customer support bot, providing empathetic and effective solutions.Proactively identify recurring customer queries and recommend improvements or new flows for the AI bot to handle, enhancing automation efficiency.Contribute to the continuous improvement of the customer support bot's performance and knowledge base.Customer Relationship Management & Sales Advocacy:Develop and nurture strong, lasting relationships with our loyal customer base, fostering a sense of community and trust.Act as a sales advocate, identifying opportunities to recommend products and services that align with customer needs and preferences.Gather customer feedback to inform product development and service enhancements.Backend System Management:Become proficient in using our backend system to accurately create new orders, process cancellations, and initiate returns/exchanges.Maintain accurate records of all customer interactions and order modifications.Required Skills & Qualifications:Fluent in English (written and verbal communication).Basic proficiency in Excel or other spreadsheet software (e.G., Google Sheets).Exceptional organizational and time management skills.Strong interpersonal skills with a natural ability to build rapport.Problem-solving mindset with a keen eye for detail.Ability to work independently and as part of a collaborative team.Proactive and adaptable to a fast-paced environment.0-2 years of Educational/ Internship experience in relevant fieldWhat Mazikien Offers:A dynamic and supportive work environment.Opportunity to play a pivotal role in customer satisfaction and operational efficiency.Clear working hours with no expectation of overtime.Compensation in the form of leaves for any rare instances of working beyond regular hours.The chance to contribute to the growth and success of a vibrant brand.Competitive PayThe potential for growth into a role of your choosing within the company, with a clear career ladder for dedicated individuals.Strong job security in a growing and stable online retail business.

  • Fashion Customer Support

    10 hours ago

    Thane, India Mazikien Full time

    Location: Thane, Maharashtra, IndiaWorking Hours: Monday - Saturday, 10:00 AM - 6:30 PM (No expectation of overtime; compensated with leave for rare instances)About Mazikien: At Mazikien, we're dedicated to being a leading online retailer specializing in women's clothing. We believe in fostering strong relationships with our customers and providing...

  • Customer Support

    2 weeks ago

    Thane, India Technotask Business Solutions Pvt Ltd Full time

    Company Overview Technotask Business Solutions Pvt Ltd (TTBS) is a premier leader in the Outsourcing and Offshoring Consulting industry, specializing in BPO-BPM, Contact Centre Services, and Project Management. Founded by industry expert Manoj Kumar Biswas, TTBS excels in customer support, ITEs, and business analytics. With headquarters in Bhopal, TTBS...

  • Fashion Executive

    1 week ago

    Thane, India R2R Consults Full time

    Industry Retailing- Location Maharashtra Thane- Experience Range 2 - 8 Years- Qualification Graduation- Job Description- About Us Established in 2009, R2R is one of India oldest Leadership Hiring Firm in India. R2R is driven by active partnerships with industry bodies and customers with unparalleled domain knowledge. R2R’s Customised Approach in deploying...

  • Fashion Design Intern

    2 weeks ago

    Thane, India VANSH CLOTHING LLP Full time

    Job Title: Fashion Design Intern Brand Name: Lennora Hours: 10am - 7pm Stipend : Negotiable Location: Thane/Mumbai Lennora is looking for a creative and motivated Fashion Intern to join our team and assist in bringing our designs to life. If you enjoy working in creative, fast-paced environment, then we would love to hear from you! We are a premium...

  • Fashion Designer

    1 day ago

    Vishnunagar, Thane, Maharashtra, India NKapila Designer on wheels pvt ltd Full time

    We are looking for a **creative and hardworking Fashion Designer** to join our dynamic team at NKapila Designer on Wheels. As part of our unique mobile boutique, you will play an essential role in curating, designing, and showcasing fashion to our clients across Mumbai and Thane. **Key Responsibilities**: - Design and create stylish, trendy fashion...

  • Application Support

    1 week ago

    Thane, India Datrax Services Pvt Ltd Full time

    _**Requirement**:_ - Bachelor’s degree in IT or similar qualification. - Strong analytical skills, programming, database management, and excellent communication skills - Possess excellent knowledge of Microsoft Office and SQL. - _ - Work with Client Managers to understand and analyse client requirements - Regular follow-ups, resolving support tickets &...

  • Customer Service Representative

    2 weeks ago

    Thane, India Eco Support Pvt. Ltd. Full time

    Addressing enquiries for solid waste management - Preparation of techno-commercial offers for products - Back office, site co-ordination & troubleshooting - Providing pre and post order customer support - Sales Order creation - Co-ordination with various departments for order execution - Preparing product presentation for customers - Participation in...

  • Customer Service

    3 days ago

    Thane, India AA Consultants Full time

    Profile: Sales Executive Process: Voice Experience: Min. 6 months experience in domestic BPO sales / customer service Location: Thane, Maharashtra Following are some of the basic skills and experience details we are looking at for voice executives. 1. Excellent communication. 2. Flexible to work for a 9 hours shift within a 9AM to 9PM window and 1...

  • Fashion Design Intern

    3 weeks ago

    Thane, MH, IN VANSH CLOTHING LLP Full time

    Job Title Fashion Design Intern Brand Name Lennora Hours 10am- 7pm Stipend Negotiable Location Thane Mumbai Website https lennora com Lennora is looking for a creative and motivated Fashion Intern to join our team and assist in bringing our designs to life If you enjoy working in creative fast-paced environment then we would...

  • Customer Support Specialist

    2 weeks ago

    Thane, India Vision Mechatronics Private Limited® Full time

    Company Overview Vision Mechatronics Private Limited is a pioneering technology company operating since 2009, specializing in robotics, renewable energy, and energy storage. Based in Thane, Maharashtra, we are committed to leveraging the Make in India initiative to manufacture the world's smartest lithium batteries and renewable energy solutions. Our...