Customer Success Support

7 days ago

Govandi Mumbai Maharashtra, India Zama Organics Full time

We are looking for a dynamic and motivated Customer Success Support professional with 1 year of experience and excellent communication skills to join our team. As a Customer Success Support member, you will play a key role in ensuring our customers achieve their desired outcomes while using our products or services.

**Position Summary**: The Customer Success Support will be responsible for providing exceptional service to our customers, helping them resolve issues, and ensuring they get the most out of our products or services. This role requires a proactive approach to customer engagement, problem-solving skills, and the ability to communicate effectively.

**Key Responsibilities**:

- Assist customers in understanding and utilizing our products or services to meet their needs.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Collaborate with the sales and product teams to ensure customer feedback is incorporated into product development and improvements.
- Provide onboarding support to new customers, helping them set up and get started with our offerings.
- Maintain accurate and detailed records of customer interactions and issues using our CRM system.
- Conduct regular follow-ups with customers to ensure their ongoing satisfaction and success.
- Identify opportunities to upsell or cross-sell additional products or services to existing customers.
- Create and update customer support documentation, including FAQs, user guides, and training materials.
- Stay up-to-date with industry trends and best practices to continuously improve customer success processes.

**Qualifications**:

- Bachelor’s degree in Business, Communications, or a related field is preferred.
- Minimum of 1 year of experience in customer support, customer success, or a related role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think critically.
- Proficiency in using CRM software and other customer support tools.
- Ability to work independently and as part of a team.
- Highly organized with a keen attention to detail.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Empathy and patience when dealing with customers, ensuring a positive customer experience.

**Benefits**:

- Opportunities for professional development and career growth.
- Collaborative and supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Location**:

- Govandi, Mumbai, Maharashtra (required)

Work Location: In person

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