Customer Success Associate

2 days ago


Powai Mumbai Maharashtra, India LineupX Full time

**About LineupX**:
LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by SINE IIT Bombay and backed by Upekkha, a global SaaS accelerator.

**Role Overview**:
As a Customer Success Intern at LineupX, you will be a crucial part of our Customer Success team, supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience in customer relationship management, where you'll learn the essentials of ensuring customers achieve their desired outcomes and feel supported throughout their journey with LineupX.

**Key Responsibilities**:

- Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product.
- Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
- Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
- Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
- Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
- Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction.

**Learning & Development Opportunities**:

- Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
- Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
- Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
- Cross-functional Collaboration: Work closely with sales, product, and marketing teams to gain a comprehensive understanding of how each department supports customer success.

Pay: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



  • Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Customer Success Associate Responsibilities Being the first point of contact for customers and handle all customer inquiries Building relationships with customers and ensuring they are satisfied with the company’s products and services Assisting customers with any issues or problems they have Answering customer questions and providing information about...


  • Pune, Maharashtra, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Success

    2 weeks ago


    Powai, Maharashtra, India L&T Technology Services Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer SuccessLNT/CS/1481348IU72-Data Center BusinessAMN Tower, PowaiPosted On16 Sep 2025End Date15 Mar 2026Required Experience YearsSkillsKnowledge & Posting LocationCUSTOMER RELATIONSHIP MANAGEMENTCUSTOMER SUPPORTDATA CENTERMinimum QualificationGRADUATE DIPLOMA IN CONSTRUCTION PROJECT MANAGEMENTJob DescriptionJob PurposeResponsible for a broad range of...


  • Mumbai, Maharashtra, India Eon Group Full time

    Great opportunity for #freshers We are hiring For Associate - Customer Success (Chat Process) Education Qualification: Minimum HSC if experienced, Minimum Graduate if a Fresher CTC: 2.50 to 4.60 LPA Gratuity, Medical Insurance, Annual Performance Bonus and Night shift allowance. Notice Period - 30 days or less 5 Days working location: Mumbai &...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: **Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to...


  • Powai Iit, Mumbai, Maharashtra, India LineupX Full time

    About LineupX: LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...


  • Kharadi, Pune, Maharashtra, India L Angelo Full time

    Job Title: Customer Support Executive / Customer Success Associate - L1 Company: Transcom Location: Office No: 214-215, 2nd Floor, The Co-works, Rushub Biizz Bay, beside Kothari Hyundai, Kharadi, Pune, Maharashtra 411014 Mode: Work From Office Job Summary: Key Responsibilities: Ensure high standards of communication by avoiding Mother Tongue Influence...


  • Pune, Maharashtra, India Triedge Solutions Full time

    Customer Success Associate **JOB ROLE**: - _Paid-Fixed-Range _ 6000 - 15000 Monthly The stipend is based on the interview **Job Types**: Full-time, Fresher, Internship Contract length: 6 months Pay: ₹6,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In...


  • Kharadi, Pune, Maharashtra, India Infiniserve IT Solution Pvt Ltd Full time

    **Job Title**: Customer Success Associate **Location**: Work From Office **Industry**: Insurance (Health, Motor & Life) **Job Type**: Full-time We are hiring **Customer Success Associates** to connect with interested leads and help them choose the right insurance products. This is a **domestic, outbound voice process** role. **Key Responsibilities**: -...


  • Pune, Maharashtra, India Nisha Saini Full time

    **Job Title**:Customer Success Associate** **Location**: Pune (Work from Office) **Notice Period** : 15 days to immediate Joiner **Experience**: Fresher/Experienced **Key Responsibilities**: - Handle outbound calls and assist customers efficiently. - Provide advisory services related to **Motor Insurance**. - Manage objections effectively and ensure a...