Customer Success Associate

13 hours ago

Powai Mumbai Maharashtra, India LineupX Full time

**About LineupX**:
LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by SINE IIT Bombay and backed by Upekkha, a global SaaS accelerator.

**Role Overview**:
As a Customer Success Intern at LineupX, you will be a crucial part of our Customer Success team, supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience in customer relationship management, where you'll learn the essentials of ensuring customers achieve their desired outcomes and feel supported throughout their journey with LineupX.

**Key Responsibilities**:

- Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product.
- Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
- Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
- Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
- Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
- Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction.

**Learning & Development Opportunities**:

- Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
- Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
- Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
- Cross-functional Collaboration: Work closely with sales, product, and marketing teams to gain a comprehensive understanding of how each department supports customer success.

Pay: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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