Customer Success Executive

3 days ago

Mumbai Maharashtra, India Sanova Consulting Full time

**Role Overview**:
As a Customer Success Executive, you will be the primary point of contact for our coaches, assisting them with platform navigation, troubleshooting, and maximising their experience. You’ll play a vital role in ensuring their success, satisfaction, and continued growth by providing timely and effective support. **Note -** As a startup, the work hours usually overspill beyond the official hours and sometimes even during weekends. And new opportunities and responsibilities keep coming up. We are looking for someone who’s ready to adapt quickly and deliver consistently. This role is not suitable for the easy-going, is apt for those who are comfortable in challenging environments.

**Key Responsibilities**:

- Assist coaches in understanding and utilizing TagMango’s features and services.
- Provide troubleshooting support and resolve technical issues.
- Build strong relationships with coaches to understand their needs and proactively offer solutions.
- Educate coaches on platform updates, new features, and best practices.
- Track and analyze coach satisfaction and success metrics, identifying areas for improvement.
- Collaborate with internal teams (Product, Marketing, and Sales) to enhance the customer experience.
- Act as an advocate for the coaches' needs within the company.

**Qualifications**:

- 1-2 years of experience in customer success, account management, or a similar role, ideally in the SAAS or edtech industry.
- Strong communication skills (written and verbal) with the ability to simplify complex information.
- Excellent problem-solving abilities and a customer-centric approach.
- Experience with CRM tools and support platforms is a plus.
- Ability to work in a fast-paced environment and manage multiple priorities.

**What We Offer**:

- Opportunity to work with a passionate, dynamic team.
- Professional growth in a fast-growing startup.
- Competitive salary and benefits.
- A supportive environment where your input and feedback are valued.

**Job Types**: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Application Question(s):

- Do you have working exposure ideally in the SAAS or edtech industry?
- what is your total experience ?
- what is your current CTC and Expected CTC ?

Work Location: In person

  • Customer Success Executive

    1 week ago

    Mumbai, Maharashtra, India Vitrina AI Full time

    **Job Title**: Customer Success Executive (Media & Technology) **Location**: Mumbai **Job Type**: Full-time **Job Overview**: We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide...

  • Customer Success Executive

    1 day ago

    Mumbai, Maharashtra, India Kennect Full time

    **Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...

  • Customer Success Executive

    2 weeks ago

    Mumbai, Maharashtra, India Kennect Full time

    **Company Overview: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative businesses...

  • Executive - Customer Success

    2 weeks ago

    Mumbai, Maharashtra, India Route SMS Solutions Full time

    Job Role- Executive - Customer Success- Location- Mumbai- Job Description: - Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services - Working with your accounts to grow their usage and product adoption (New Products - WhatsApp, Rich Communication Services - RCS etc.) - Advocate for your...

  • Customer Success Executive

    5 days ago

    Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time

    **Customer Success Executive** Roles & Responsibilities: - Training and on-boarding of students post sales - Delivering prompt, efficient and friendly responses to students across various channels - Initiate regular calls with the students to track their progress - Proactively manage the success of the assigned students and identify/develop upselling...

  • Customer Success Executive

    2 weeks ago

    Andheri East, Mumbai, Maharashtra, India Ginni system Limited Full time

    **Customer Success Executive** Join us as a **Customer Success Executive** in our **Customer Success **Team at Mumbai office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. **What You’ll Achieve**: We are seeking a highly motivated and experienced Customer Success Executive to...

  • Customer Success Executive

    7 days ago

    Mumbai, Maharashtra, India Ink in Caps Full time

    Key Responsibilities - **Customer Engagement**: Build and maintain strong relationships with customers to ensure their success and satisfaction with our products/services. - **Onboarding and Training**: Guide new customers through the onboarding process and provide training on product features and best practices. - **Issue Resolution**: Address customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, Maharashtra, India Zenatix Full time

    JD- Customer Success Executive: **Roles and Responsibilities**: - On-board clients: Onboard & train SPOCs for effective use of Zenatix solutions to meet defined goals. - Customer Service: Actively engage clients through all phases of the project, ensure their satisfaction through timely communication, ensure delivery of deliverables within communicated time...

  • Executive - Customer Success

    5 days ago

    Mumbai, India Pros & Pawns HR Consultants Full time

    **About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...

  • Customer Success Executive

    1 week ago

    Mumbai, India AiTrillion Full time

    **Customer Success Executive** **Location**: Mumbai **Purpose**: - We are looking for a Customer Success Executive. We are a growth-stage startup and this role will be an important part of our growth strategy. You will foster great relationships with customers to make them advocates of our brand. **We are looking for someone who can**: - Guide new...