Customer Success Executive

10 hours ago

Mumbai, India AiTrillion Full time

**Customer Success Executive**
**Location**: Mumbai

**Purpose**:

- We are looking for a Customer Success Executive. We are a growth-stage startup and this role will be an important part of our growth strategy. You will foster great relationships with customers to make them advocates of our brand.

**We are looking for someone who can**:

- Guide new customers through a systematic onboarding process
- Efficient Handling of responses through these mediums (We believe in empathy)
- Schedule regular retention calls with customers.
- Assist the sales team to increase our customers on AiTrillion.
- Provide critical insights to the product team as a means to improve our App.
- Strategize and work on increasing the number of Reviews on various rating websites.

**You have/are**:

- 1-3 years of experience in communications, customer support, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working in different shifts since we have global presence.
- Active team player, self-starter, and multitasker who can quickly adjust priorities

**Measures of Success**:

- Effective communications
- TAT Fulfillment
- Number of Reviews
- Retention
- Pre-defined OKRs.

**Salary**: Up to ₹700,000.00 per year

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Flexible shift
- Night shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Yearly bonus

**Experience**:

- Client Onboarding & Demo: 2 years (preferred)

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