Customer Success Executive
15 hours ago
**Job Title**: Customer Success Executive (Media & Technology)
**Location**: Mumbai
**Job Type**: Full-time
**Job Overview**:
We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide them in using our platform effectively. This role requires collaboration with product and data teams to enhance the customer experience.
**Key Responsibilities**:
- Track key metrics to understand customer behaviour and identify risks.
- Guide customers on media industry trends and optimise their platform usage.
- Collaborate with product and data teams to address customer needs and suggest features.
- Maintain deep product knowledge to accurately answer customer questions.
- Build trust and resolve issues with ownership and accountability.
**Software Experience**:
- HubSpot (CRM), Customer Support Platforms**,** Analytics and Reporting tools
- Bonus - has worked with US and UK clients
- Create customer facing deliverables
**Qualifications**:
- Experience:2-3 years in customer success or client servicing.
- Preferred Education: BMS, Mass Communications.
- Strong written and verbal communication skills.
- Customer-focused, with an interest in media and technology.
- Attention to detail and problem-solving skills.
Pay: Up to ₹800,000.00 per year
**Benefits**:
- Provident Fund
- Work from home
Schedule:
- Day shift
Work Location: Remote
Application Deadline: 15/11/2024
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