
Customer Success Executive
15 hours ago
**Job Title**: Customer Success Executive
**Location**: Mumbai
**Experience**: 2-3 years (Customer Success)
**Type**: Full-Time
**Job Summary**
**Key Responsibilities**
- Guide new customers through the onboarding process, ensuring smooth adoption of products/services.
- Develop and maintain strong customer relationships, understanding their goals and addressing their needs.
- Stay informed about product features and updates to provide accurate assistance.
- Collect customer feedback to inform improvements in products and services.
- Monitor customer usage, engagement, and satisfaction to identify optimization and upselling opportunities.
- Track and report on customer success metrics, identifying trends and suggesting improvements.
- Collaborate with sales, product, and support teams to deliver a seamless customer experience and resolve cross-functional issues.
**Skills & Qualifications**
**Essential Requirements**:
- Strong communication and interpersonal skills.
- Problem-solving and analytical abilities.
- Ability to multitask and prioritize effectively.
- Empathy and patience in customer interactions.
- 2-3 years of experience in a customer-facing role.
**Desirable Requirements**:
- Experience with retail ERP systems.
**Perks & Benefits**
- Comprehensive training and development programs.
- Health insurance coverage.
- Rewards and recognition for exceptional contributions.
- Transparent compensation structure with no hidden deductions.
- Opportunities for team-building events, annual off-sites, and celebrations.
- Travel opportunities between company offices nationwide.
- Participation in wellness programs and sporting events.
Pay: ₹300,000.00 - ₹600,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Customer Success Executive with retail ERP systems: 2 years (required)
**Language**:
- Excellenct English (required)
Work Location: In person
**Speak with the employer**
+91 8882966129
-
Customer Success Executive
1 week ago
Andheri, Mumbai, Maharashtra, India Aastral International Full timeThe Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...
-
Customer Success Executive
2 weeks ago
Mumbai, Maharashtra, India Kennect Full time**Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...
-
Customer Success Executive
1 week ago
Mumbai, Maharashtra, India Kennect Full time( - No experience required - ) CSM **Kennect Technologies**: **Kennect is a SaaS Company, leading the way in Sales Performance Management** - Mumbai- 51-200- Private Limited Company**Location**: - Mumbai **Job Type**: - Full Time **Hiring contact**: - GOPIKA SHAJULAL **Remote Work Policy**: - Hybrid( 2/3days In office ) **The Role**: **Company...
-
Customer Success Executive
1 week ago
Andheri, Mumbai, Maharashtra, India ZELL EDUCATION PRIVATE LIMITED Full time**Customer Success Executive** **About Zell Education**: At Zell, we strive to become India’s leading training centre & transform careers by making skill upgradation effective, affordable & accessible for everyone. Our primary goal is to deliver high quality education & skill upgradation in collaboration with industry experts & best educational practices....
-
Customer Success Executive
1 week ago
Andheri East, Mumbai, Maharashtra, India HiGalen Full time**Customer Success Executive— Medical Background** **Location**: In-office (Mumbai) **Type**: Full-time **Experience**: 1+ years clinical practice (MBBS, BDS, or equivalent) **Sector**: HealthTech / SaaS / AI in Healthcare **About HiGalen** HiGalen is an innovative startup revolutionizing the way healthcare professionals interact with Electronic...
-
Customer Success Executive
4 days ago
Mumbai, Maharashtra, India Dove Soft Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany :Dove Soft LtdPosition:Customer Success ExecutiveLocation:AhmedabadDepartment:Customer Success / Client ServicesAbout the Role:We are seeking aCustomer Success Executiveto build strong client relationships and ensure customers gain maximum value from our solutions. You will be the primary point of contact for clients, driving satisfaction, retention,...
-
Executive - Customer Success
1 week ago
Mumbai, Maharashtra, India IDfy Full timeExecutive - Customer Success - Job Description: - IDfy Customer Success team is the champion for our Customer Satisfaction. The team provides an empathetic layer above our tech-driven solutions. The team members are problem solvers. They feel for the customers’ challenges and strive to build a trusting relationship throughout the customer journey.- They...
-
Customer Success Executive
1 week ago
Mumbai, Maharashtra, India TMI Group Full timeCompensation**₹ 400,000 - 420,000 per year** - Required Experience**2 - 5 Years** - Skills**customer support,** **interpersonal skills,** **written, and verbal...** We are currently hiring for the position of **Customer Support**. If you have a year's experience in a Customer Success role, excellent interpersonal and communication skills, we invite you...
-
Customer Success Executive
2 weeks ago
Nagpur, Maharashtra, India Now Zone Full time**Customer Success Executive** The Customer Success Executive is responsible for ensuring customers have a smooth, engaging, and supportive experience with the company. The role involves using CRM tools, running WhatsApp campaigns, resolving customer issues, and maintaining long-term relationships. The individual should have excellent communication skills,...
-
Customer Success Executive
2 weeks ago
Mumbai, India Intriants Hr services Full timeJob Title: Customer Success Executive Location: Prabhadevi, Mumbai Salary: Up to ₹32,000 per month Role Overview We are looking for a proactive and customer-focused Customer Success Executive who will act as the primary point of contact for clients. The role requires strong communication skills, the ability to resolve queries efficiently, and a basic...