Customer Success Executive

16 hours ago

Mumbai, India EC2 Consulting Solutions Full time

Company Overview: Locobuzz is a leading SaaS company that specializes in providing AI-powered customer experience management solutions. Our platform helps businesses gain valuable insights, engage with customers effectively, and drive meaningful outcomes. As we continue to grow, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Executive.

Position Overview: As a Customer Success Executive at Locobuzz, you will play a pivotal role in ensuring our clients' success and satisfaction with our products and services. You will be responsible for building strong relationships with customers, understanding their business needs, and providing them with guidance and support throughout their journey with Locobuzz. Your primary objective will be to drive customer adoption, retention, and expansion, ultimately contributing to the company's growth.

**Responsibilities**:
1. Develop a deep understanding of Locobuzz's products and services, and effectively articulate their value proposition to customers.

2. Onboard new customers and guide them through the implementation process, ensuring a seamless and successful transition.

3. Proactively engage with customers to understand their business goals, challenges, and requirements.

4. Serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing timely and accurate solutions.

5. Conduct regular check-ins with customers to assess their satisfaction levels, identify opportunities for improvement, and promote additional product adoption.

6. Collaborate closely with cross-functional teams, including Sales, Product, and Support, to ensure a cohesive and exceptional customer experience.

7. Monitor customer usage patterns and proactively identify upsell and cross-sell opportunities to drive revenue growth.

8. Prepare and deliver customer success metrics and reports to internal stakeholders, highlighting key achievements, challenges, and recommendations.

9. Stay up-to-date with industry trends and best practices in customer success management and incorporate them into the company's strategies.

Qualifications:
1. Bachelor's degree in Business Administration, Marketing, or a related field.

2. Proven experience in a customer-facing role, preferably in the SaaS industry.

3. Strong passion for customer success and exceptional commitment to customer satisfaction.

4. Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

5. Solid problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.

6. Strong organizational skills and the ability to manage multiple customer accounts simultaneously.

7. Proficiency in using customer success software platforms and CRM systems.

8. Knowledge of customer experience management, digital marketing, or social media management is a plus.

9. Self-motivated, driven, and able to work independently as well as in a team environment.

10. Willingness to adapt and thrive in a fast-paced and dynamic work environment.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹1,000,000.00 - ₹1,200,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 2 years (required)

  • Executive - Customer Success

    1 week ago

    Mumbai, India Pros & Pawns HR Consultants Full time

    **About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...

  • Customer Success Executive

    2 days ago

    Mumbai, Maharashtra, India Dove Soft Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company :Dove Soft LtdPosition:Customer Success ExecutiveLocation:AhmedabadDepartment:Customer Success / Client ServicesAbout the Role:We are seeking aCustomer Success Executiveto build strong client relationships and ensure customers gain maximum value from our solutions. You will be the primary point of contact for clients, driving satisfaction, retention,...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India AiTrillion Full time

    **Customer Success Executive** **Location**: Mumbai **Purpose**: - We are looking for a Customer Success Executive. We are a growth-stage startup and this role will be an important part of our growth strategy. You will foster great relationships with customers to make them advocates of our brand. **We are looking for someone who can**: - Guide new...

  • Customer Success Executive

    2 days ago

    Mumbai, Maharashtra, India Intriants Hr services Full time ₹ 2,40,000 - ₹ 3,84,000 per year

    Job Title: Customer Success Executive Location: Prabhadevi, Mumbai Salary: Up to ₹32,000 per month Role Overview We are looking for a proactive and customer-focused Customer Success Executive who will act as the primary point of contact for clients. The role requires strong communication skills, the ability to resolve queries efficiently, and a basic...

  • Customer Success Executive

    7 days ago

    Mumbai, Maharashtra, India Taabi Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position:Customer Success Executive / Customer Onboarding Executive / Customer Program ExecutiveJob Overview:We are looking for a highly driven individual to nurture long-term client relationships and ensuring high customer retention in our IoT-enabled SaaS ecosystem. You will be the primary point of contact for assigned accountsensuring successful...

  • Customer Success Executive

    2 weeks ago

    Mumbai, Maharashtra, India Vitrina AI Full time

    **Job Title**: Customer Success Executive (Media & Technology) **Location**: Mumbai **Job Type**: Full-time **Job Overview**: We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India Talent Corner HR Services Private Limited Full time

    Job Title - Customer Success Executive Industry - Health care Location - Mumbai CTC- up to 5 lpa Job responsibilities: - Previous job profile with Samsung, LG, or biomedical engineering is preferred. - Good Presentation Skills - Should be able to lift 20-35 kgs machines on own. - Ability to stay calm when customers are stressed or upset - Excellent...

  • Customer Success Executive

    5 days ago

    Mumbai, India Rentkar Full time

    Customer Success – RentkarCTC: ₹2.5 – 3 LPALocation: Andheri East, Mumbai (On-site)About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery, we’re redefining how people...

  • Customer Success Executive

    5 days ago

    Mumbai, India Rentkar Full time

    Customer Success – RentkarCTC: ₹2.5 – 3 LPALocation: Andheri East, Mumbai (On-site)About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more . With zero-deposit rentals and same-day delivery, we’re redefining how people...

  • Customer Success Executive

    5 days ago

    Mumbai, India Rentkar Full time

    Customer Success – RentkarCTC: ₹2.5 – 3 LPALocation: Andheri East, Mumbai (On-site)About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery, we’re redefining how people...