Customer Success
21 hours ago
Customer Success / Operations Intern
Location:
Mumbai (In Office)
Duration:
3–6 months
Type:
Internship (with potential for full-time conversion)
Stipend:
15,000-20,000/month (based on experience)
About ExtramilePlay
ExtramilePlay is a fast-growing SaaS and gamification platform that helps enterprises engage their teams through AI-powered games, interactive quizzes, and virtual experiences. We work with leading organizations to transform employee engagement, learning, and communication through playful innovation.
Role Overview
We are looking for a Customer Success / Operations Intern
who will play a key role in ensuring smooth delivery of our engagement experiences to enterprise clients. This is a hands-on role that involves client coordination, backend operations, game/event execution, and data handling.
You'll work closely with our Customer Success, Product, and Design teams to deliver delightful experiences to clients across India and the Middle East.
Key Responsibilities
- Client Operations Support
- Coordinate with client SPOCs for event details, branding assets, and timelines.
- Ensure smooth setup and execution of games and events on the ExtramilePlay platform.
- Troubleshoot basic client issues during onboarding and events.
- Platform & Event Execution
- Manage game configuration, user uploads, leaderboard setup, and event logistics.
- Run dry-runs and live events with the CS team to ensure seamless delivery.
- Maintain event checklists and post-event reports.
- Customer Success Enablement
- Help build and maintain onboarding SOPs, FAQs, and process documentation.
- Gather client feedback post events and share insights with the product team.
- Track adoption metrics and prepare simple dashboards/reports.
- Operational Support
- Maintain structured trackers (Google Sheets / CRM) for project timelines and deliverables.
- Assist in internal communication between delivery, design, and tech teams.
What We're Looking For
- Excellent communication skills (verbal & written) — client-facing comfort is key.
- Detail-oriented with strong organizational skills.
- Comfortable working with Google Workspace tools (Sheets, Docs, Slides).
- Quick learner with problem-solving mindset and ability to work under deadlines.
- Bonus if you have prior experience in events, SaaS operations, or internships in CX/CS roles.
Perks & Learning Opportunities
- Exposure to B2B SaaS and gamification delivery at scale.
- Hands-on experience working with enterprise clients.
- Opportunity to work closely with founders & senior leadership.
- Certificate and Letter of Recommendation on completion.
- High performers may receive a
full-time offer
.
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