Customer Success Manager

3 hours ago

Mumbai, Maharashtra, India Praan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Praan

Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.

Role Overview

As a Customer Success Manager at Praan, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services. You will drive customer satisfaction, retention, and growth by understanding customer needs, resolving issues proactively, and collaborating internally to improve offerings.

Key Responsibilities

  • Build and maintain strong relationships with assigned customers, acting as their trusted advisor.
  • Onboard new customers and ensure a smooth transition from sales to ongoing support.
  • Monitor customer usage and engagement metrics to identify risks and opportunities.
  • Proactively address customer issues, coordinating with technical and support teams for timely resolution.
  • Conduct regular check-ins, training, and business reviews to ensure customer satisfaction and success.
  • Gather and share customer feedback to shape product improvements and strategic decisions.
  • Collaborate with sales to identify upsell or cross-sell opportunities within existing accounts.
  • Develop customer success plans aligned with client goals and Praan's business objectives.
  • Advocate for customers within the organization, ensuring their voice is represented.

Qualifications

  • Bachelor's degree in Business, Marketing, or related field.
  • 1+ years of experience in customer success, account management, or related roles, preferably in tech or startup environments.
  • Strong interpersonal and communication skills, with the ability to build trust and rapport.
  • Problem-solving mindset and ability to manage multiple priorities.
  • Familiarity with CRM software and customer success platforms.
  • Passion for delivering exceptional customer experiences and driving business growth.

Why Join Praan?

  • Work on cutting-edge technology with a mission to impact global health.
  • Join a dynamic, collaborative, and innovative team.
  • Opportunities for professional development and career growth.

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