Customer Success

6 days ago

Mumbai, Maharashtra, India Bandhoo Solutions and Services Pvt Ltd Full time

Job Title: Customer Success & Account Manager

Location: Mumbai (Local candidates preferred — Marathi-speaking)

Company: Bandhoo Solutions and Services Pvt. Ltd.

Employment Type: Full-Time, Permanent

Annual CTC: Up to ₹6,00,000

Vacancies: 1

About the Role

We are looking for a proactive and customer-oriented Customer Success & Account Manager to manage client relationships and ensure successful usage of our platform. The ideal candidate should have strong communication skills, a customer-first mindset, and prior experience in managing client accounts.

Key Responsibilities Customer Success"

  • Manage onboarding, training, and adoption of the Bandhoo/Constra platform for assigned clients.
  • Ensure customers achieve their business goals by using the product effectively.
  • Monitor customer engagement and identify risks or drop-offs early.
  • Conduct periodic review meetings and maintain high customer satisfaction.
  • Coordinate with internal teams to resolve customer concerns promptly.

Account Management

  • Own client relationships end-to-end and maintain long-term engagement.
  • Identify upsell, cross-sell, and renewal opportunities.
  • Support clients with queries, feature requests, and product clarifications.
  • Build strong relationships with client stakeholders at all levels.

Requirements

  • Minimum 2 years of experience in Customer Success, Account Management, or Client Handling roles.
  • Must be based in Mumbai and fluent in Marathi.
  • Educational background: B.Tech, BE, MCA, MBA, or equivalent degree.
  • Experience in B2B SaaS, construction tech, or field productivity tools is preferred.
  • Strong communication, presentation, and relationship-building skills.
  • Ability to understand product workflows and explain them clearly to customers.
  • Proficiency in CRM tools, MS Excel/Google Sheets, and basic tech tools.

Benefits

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund
  • Paid sick leave
  • Work-from-home flexibility (as per role requirement)
  • Performance bonuses

Work Schedule

  • Day shift
  • Monday to Friday
  • In-person role (Mumbai)

Job Types: Full-time, Permanent, Fresher

Pay: ₹400, ₹600,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund
  • Work from home

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of experience do you have in Customer Success or Account Management?
  • How do you handle difficult or unhappy customers?
  • Have you managed client accounts independently? If yes, how many and in which industries?

Education:

  • Bachelor's (Required)

Experience:

  • Customer Success: 1 year (Required)
  • Account Management: 1 year (Required)
  • Client Handling roles: 1 year (Required)

Language:

  • Marathi (Required)
  • Hindi (Required)
  • English (Required)

Location:

  • Mumbai, Maharashtra (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person

  • Customer Success

    5 days ago

    Mumbai, Maharashtra, India CSML GROUP Full time

    Position OverviewWe are seeking a proactive, detail-oriented, and customer-centric professional to join our team as aCustomer Success & Onboarding Specialist. This hybrid role focuses on ensuring a smooth onboarding experience, driving customer engagement, and building long-term satisfaction.The ideal candidate will haveat least 3 years of experiencein...

  • Customer Success

    2 days ago

    Mumbai, Maharashtra, India Interned Full time

    Job SummaryAs a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission...

  • Customer Success Manager

    7 days ago

    Mumbai, Maharashtra, India Double Ticks Full time

    Job Title: Customer Success Manager Department: Customer Success Company: DoubleTick Location: Mumbai (On-Site) Experience Required: YearsAbout the RoleWe are seeking an experienced Customer Success Manager to lead and mentor a team of Customer Success executives while owning strategic customer relationships. This role requires a...

  • Customer Success

    2 weeks ago

    Mumbai, Maharashtra, India Bhive Workspace Full time

    Key Responsibilities:Client Onboarding & EngagementAssist in onboarding new clients, ensuring a seamless transition and setup process.Conduct regular check-ins with clients to understand their needs and provide proactive support.Help resolve client issues promptly, ensuring a high level of satisfaction.Relationship ManagementBuild and maintain strong...

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India Techific Solutions Full time

    Role DescriptionThis role is for a Customer Success Manager responsible for ensuring customers achieve meaningful value and long-term success from the organization's products or services. In this position, you will serve as a trusted point of contact, supporting customers throughout their journey and helping build strong, lasting relationships.As a Customer...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India One Point Six Technologies Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...

  • Customer Success Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Sanver E-solutions Full time

    We are looking for a highly skilled and experienced Customer Success Specialist to join our team at SANVER E-SOLUTIONS PRIVATE LIMITED. The ideal candidate will have a strong background in customer success and be able to drive business growth through effective relationship management.Roles and ResponsibilityDevelop and implement comprehensive customer...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Workday Full time

    Your work days are brighter here.We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Netradyne Full time

    Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising,...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India dealMYtime Services Pvt Limited Full time

    Role DescriptionThis is a full-time role for a Customer Success Manager located in Mumbai. The Customer Success Manager will focus on ensuring customer satisfaction, building long-term relationships, and improving customer retention. Daily tasks include managing client interactions, understanding customer needs, resolving issues promptly, and fostering...