Customer Success

5 days ago

Mumbai, Maharashtra, India Bandhoo Solutions and Services Pvt Ltd Full time

Job Title: Customer Success & Account Manager

Location: Mumbai (Local candidates preferred — Marathi-speaking)

Company: Bandhoo Solutions and Services Pvt. Ltd.

Employment Type: Full-Time, Permanent

Annual CTC: Up to ₹6,00,000

Vacancies: 1

About the Role

We are looking for a proactive and customer-oriented Customer Success & Account Manager to manage client relationships and ensure successful usage of our platform. The ideal candidate should have strong communication skills, a customer-first mindset, and prior experience in managing client accounts.

Key Responsibilities Customer Success"

  • Manage onboarding, training, and adoption of the Bandhoo/Constra platform for assigned clients.
  • Ensure customers achieve their business goals by using the product effectively.
  • Monitor customer engagement and identify risks or drop-offs early.
  • Conduct periodic review meetings and maintain high customer satisfaction.
  • Coordinate with internal teams to resolve customer concerns promptly.

Account Management

  • Own client relationships end-to-end and maintain long-term engagement.
  • Identify upsell, cross-sell, and renewal opportunities.
  • Support clients with queries, feature requests, and product clarifications.
  • Build strong relationships with client stakeholders at all levels.

Requirements

  • Minimum 2 years of experience in Customer Success, Account Management, or Client Handling roles.
  • Must be based in Mumbai and fluent in Marathi.
  • Educational background: B.Tech, BE, MCA, MBA, or equivalent degree.
  • Experience in B2B SaaS, construction tech, or field productivity tools is preferred.
  • Strong communication, presentation, and relationship-building skills.
  • Ability to understand product workflows and explain them clearly to customers.
  • Proficiency in CRM tools, MS Excel/Google Sheets, and basic tech tools.

Benefits

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund
  • Paid sick leave
  • Work-from-home flexibility (as per role requirement)
  • Performance bonuses

Work Schedule

  • Day shift
  • Monday to Friday
  • In-person role (Mumbai)

Job Types: Full-time, Permanent, Fresher

Pay: ₹400, ₹600,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund
  • Work from home

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How many years of experience do you have in Customer Success or Account Management?
  • How do you handle difficult or unhappy customers?
  • Have you managed client accounts independently? If yes, how many and in which industries?

Education:

  • Bachelor's (Required)

Experience:

  • Customer Success: 1 year (Required)
  • Account Management: 1 year (Required)
  • Client Handling roles: 1 year (Required)

Language:

  • Marathi (Required)
  • Hindi (Required)
  • English (Required)

Location:

  • Mumbai, Maharashtra (Required)

Shift availability:

  • Day Shift (Preferred)

Work Location: In person

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