Customer Success

2 days ago

Mumbai, Maharashtra, India Bhive Workspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Client Onboarding & Engagement

  • Assist in onboarding new clients, ensuring a seamless transition and setup process.
  • Conduct regular check-ins with clients to understand their needs and provide proactive support.
  • Help resolve client issues promptly, ensuring a high level of satisfaction.

Relationship Management

  • Build and maintain strong relationships with clients by providing personalized service and solutions.
  • Support the creation of engagement strategies to enhance client retention and loyalty.
  • Gather and analyze client feedback to identify areas for improvement.

Customer Success Support

  • Collaborate with the sales and operations teams to address client concerns and enhance service delivery.
  • Maintain accurate records of client interactions and updates in the CRM system.
  • Assist in preparing client success reports and presentations.

Upselling & Cross-Selling

  • Identify opportunities for upselling and cross-selling BHIVEs products and services.
  • Communicate value propositions effectively to meet client requirements.

Market Research & Insights

  • Conduct research to understand client industries, challenges, and trends.
  • Provide actionable insights to the team to improve the customer experience.

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