Customer Success

3 hours ago

Mumbai, Maharashtra, India Interned Full time ₹ 10,00,000 - ₹ 15,00,000 per year
Job Summary

As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders.

Responsibilities
  • Increase customer engagement on the TranZact platform through multiple communication channels.
  • Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers.
  • Maintain accurate customer data and generate reports for internal stakeholders.
  • Analyze customer data to identify trends, generate insights, and suggest actionable improvements.
  • Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting.
  • Collaborate with cross-functional teams to address customer needs and ensure operational excellence.
Qualifications
  • Bachelor's degree (Graduate) in any discipline.
  • Minimum of 3–4 years of experience, preferably in startups with a blend of customer success and sales roles.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • High energy, enthusiasm, and a proactive attitude.
  • Demonstrated operational excellence and ability to work in a fast-paced environment.
  • Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio).
  • Basic knowledge of SQL for data analysis.
Preferred Skills
  • Experience working with SaaS platforms or B2B technology products.
  • Prior exposure to cloud-based business platforms or networking solutions.
  • Familiarity with CRM systems and customer engagement tools.
  • Experience working in an early-stage startup environment.
  • Ability to synthesize data into actionable business insights.
Experience
  • Minimum 3–4 years of relevant experience in customer success, account management, and/or sales.
  • Startup experience and exposure to a combination of customer success and sales roles is highly preferred.
Environment
  • Location: Mumbai, India.
  • Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors.
  • Collaborative and fast-paced environment with a focus on innovation and growth.
Salary
  • INR 1,000,000 – 1,500,000 per annum.
  • Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options.
GrowthOpportunities
  • Opportunity to be part of a high-growth Series A startup on the path to IPO.
  • Work closely with founders and industry leaders, gaining mentorship and professional development.
  • Rapid career advancement as the company scales and expands its offering.
Benefits
  • Competitive salary structure.
  • Attractive ESOPs.
  • Work with a world-class, industry-leading team.
  • Access to mentorship and learning opportunities from investors and senior professionals.
  • Dynamic and collaborative work culture.

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