Customer Success Manager
7 days ago
Responsibilities
- Develop trust relationships with a portfolio of the clients to ensure they do not turn to competition and stay with us.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Should be able to resolve the key aspects of the business, autonomous of the Manager, meet the targets set out for the clients and the P&L towards it.
- Ability to track several business metrics and highlight the key problems that need to be addressed on a daily, weekly and monthly basis.
- Use several analytical tools provided by the company or to arrive at conclusions in a fast paced environment.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
Qualifications
- Bachelor's degree or equivalent experience
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
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