Customer Success Manager

7 days ago


Mumbai, Maharashtra, India Restaverse Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities

  1. Develop trust relationships with a portfolio of the clients to ensure they do not turn to competition and stay with us.
  2. Acquire a thorough understanding of key customer needs and requirements.
  3. Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  4. Ensure the correct products and services are delivered to customers in a timely manner.
  5. Serve as the link of communication between key customers and internal teams.
  6. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  7. Should be able to resolve the key aspects of the business, autonomous of the Manager, meet the targets set out for the clients and the P&L towards it.
  8. Ability to track several business metrics and highlight the key problems that need to be addressed on a daily, weekly and monthly basis.
  9. Use several analytical tools provided by the company or to arrive at conclusions in a fast paced environment.
  10. Play an integral part in generating new sales that will turn into long-lasting relationships.

Qualifications

  • Bachelor's degree or equivalent experience
  • Experience in customer success
  • Strong written and verbal communication skills
  • Detail oriented and analytical
  • Demonstrated ability to increase customer satisfaction


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