Customer Success Manager
6 days ago
As a Customer Success Manager, you will serve as the senior executive leveraging existing relationships with CEOs, C-level executives, and mid-senior management. You will develop new relationships with business unit leaders and relevant IT/ technology stakeholders to understand their challenges. Subsequently, you will collaborate internally and provide tailored solutions to the customers. You will have the power of our solutions and the technical & domain knowledge of our people. You will help customers accelerate innovation in the Banking and Financial Sector.
Job Responsibilities
- Manage client relationships - including on-site meetings with client stakeholders
- Identify and scope growth opportunities within the account
- Sustaining business growth and portability by maximizing value
- Holding Product demonstrations.
- Ability to work with internal technical leads, product leads, and legal and Solution Consultants to define solutions & proposals
- Analyzing Customer data to improve customer experience.
- Upsell Services and products with the brand image
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Establish Clear Client Retention Goals
Skills
- Ability to influence decisions at the executive level
- Conducting solutioning workshops
- Strong written and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated, and a true team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Well-organized, with high attention to detail and the ability to prioritize
- Deep understanding of customers' concerns and thoughts regarding the use of products and the ability to troubleshoot as needed
Qualifications
- Bachelor's degree or equivalent practical experience
- 2-5 years of customer success experience in a customer-facing organization, preferably B2B (SaaS/Industrial solution provider)
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