Customer Success Manager

6 days ago

Mumbai, Maharashtra, India Melento Full time ₹ 15,00,000 - ₹ 25,00,000 per year

As a Customer Success Manager, you will serve as the senior executive leveraging existing relationships with CEOs, C-level executives, and mid-senior management. You will develop new relationships with business unit leaders and relevant IT/ technology stakeholders to understand their challenges. Subsequently, you will collaborate internally and provide tailored solutions to the customers. You will have the power of our solutions and the technical & domain knowledge of our people. You will help customers accelerate innovation in the Banking and Financial Sector.

Job Responsibilities

  • Manage client relationships - including on-site meetings with client stakeholders
  • Identify and scope growth opportunities within the account
  • Sustaining business growth and portability by maximizing value
  • Holding Product demonstrations.
  • Ability to work with internal technical leads, product leads, and legal and Solution Consultants to define solutions & proposals
  • Analyzing Customer data to improve customer experience.
  • Upsell Services and products with the brand image
  • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
  • Establish Clear Client Retention Goals

Skills

  • Ability to influence decisions at the executive level
  • Conducting solutioning workshops
  • Strong written and verbal communication skills with excellent presentation   skills
  • Confident, high energy, self-motivated, and a true team player
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills
  • Well-organized, with high attention to detail and the ability to prioritize
  • Deep understanding of customers'  concerns and thoughts regarding the use of products and the ability to troubleshoot as needed

Qualifications

  • Bachelor's degree or equivalent practical experience
  • 2-5 years of customer success experience in a customer-facing organization, preferably B2B (SaaS/Industrial solution provider)

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