Customer Success Manager Procurement

Job Title: Customer Success Manager Procurement (AP & Invoices)

Location: Remote / Hybrid

Department: Customer Success

Experience: 6–10 years

Reports To: Head of Customer Success

About dSilo

At dSilo, we empower organizations to unlock intelligence from spend and contract data using AI-driven insights. Our solutions streamline procurement processes, enhance compliance, and improve financial visibility. As part of our growing Customer Success team, you'll work directly with enterprise clients to ensure they realize full value from dSilo's platform.

Role Overview

We're seeking a Customer Success Manager (CSM) specializing in Procurement, Accounts Payable (AP), and Invoice Management to drive customer adoption, retention, and satisfaction. The CSM will serve as a trusted advisor—helping clients optimize their AP workflows, manage supplier invoicing, and achieve measurable outcomes using dSilo's spend analytics platform.

Key Responsibilities

• Serve as the primary point of contact for enterprise customers post-implementation, focusing on AP and invoice-related modules.
• Partner with clients to understand business goals, AP processes, and invoice lifecycle challenges, ensuring successful platform adoption.
• Drive value realization by analyzing spend, payment cycles, and supplier performance through actionable insights.
• Collaborate with internal teams (Product, Data, Engineering) to resolve client issues, enhance user experience, and prioritize feature enhancements.
• Conduct regular business reviews and present reports on KPIs such as invoice cycle time, payment accuracy, and savings opportunities.
• Provide training and enablement for customer teams to ensure effective use of dSilo solutions.
• Monitor account health, identify expansion opportunities, and renew and grow relationships with key stakeholders.
• Serve as a voice of the customer internally, advocating for AP and procurement process enhancements.

Qualifications

• Bachelor's degree in Business, Finance, Supply Chain, or related field.
• 6+ years of experience in Customer Success, Procurement Operations, or Accounts Payable in a SaaS or consulting environment.
• Strong understanding of invoice processing, payment workflows, vendor management, and procurement ERP systems (SAP, Coupa, SAP, Ariba, etc.).
• Excellent communication, problem-solving, and analytical skills.
• Ability to translate data insights into business outcomes and ROI.
• Experience working with large enterprise clients and cross-functional teams.
• Proven track record of managing enterprise accounts and driving measurable value through SaaS solutions.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to translate technical AI/analytics capabilities into clear business value for clients.
• Understanding of AP and procurement KPIs (DPO, spend under management, invoice cycle time, early payment discounts).
• Strong understanding of procurement processes (strategic sourcing, category management, contract management, supplier risk, etc.).
• MDM,Data Governance and Taxonomy design

Nice to Have

• Experience with spend analytics or contract intelligence tools.
• Prior exposure to AI or automation-driven procurement solutions.
• PMP or Lean Six Sigma certification is a plus.
• Identify the value leakages and support customers in savings the potential amounts through cost avoidance and/or EBITDA opportunities

Why Join Us

• Be part of a fast-growing AI-driven procurement intelligence company.
• Work with global customers transforming their finance and procurement operations.
• Collaborative culture with opportunities for learning and growth.
• Competitive compensation and benefits.