Customer Success Manager, Commercial

3 days ago

Mumbai, Maharashtra, India Dsilo Ai Technologies Full time US$ 80,000 - US$ 1,20,000 per year

Job Title: Customer Success Manager, Commercial

Location: Remote (US)

Company: dSilo

About dSilo

dSilo is an AI-native SaaS company helping enterprises and private equity firms unlock value from unstructured data. Our AI agents analyze contracts and enterprise data to identify risks, cost savings, and revenue growth opportunities. We are scaling quickly and are looking for a customer-focused CSM who can help our clients fully adopt and realize measurable value from our platform.

The Role

We are seeking a Customer Success Manager, Commercial to partner closely with customers throughout onboarding, rollout, and ongoing value realization. You will build strong relationships, support adoption, review and interpret data-driven insights, and ensure customers achieve meaningful commercial outcomes with our AI solutions.

This role is a fit for someone who is confident working with commercial data (pricing, contract, procurement, or revenue-related), comfortable using Excel or BI tools to understand trends, and able to present insights back to customers in a clear, structured way.

What Youll Do

  • Own post-sale customer relationships across assigned accounts

    • Lead onboarding, training, rollout, and ongoing product adoption

    • Review and interpret platform outputs to help customers understand risks, savings, and revenue opportunities

    • Perform light data analysis in Excel or BI tools to support customer value summaries and business reviews

    • Monitor usage and surface opportunities to expand product impact

    • Collect structured feedback and partner with Product and Engineering to improve the platform

    • Prepare business reviews, performance updates, and recommendations to stakeholders

    • Identify upsell and expansion opportunities in partnership with Sales

    • Coordinate internal project activities to ensure smooth delivery and customer experience

Qualifications

  • 3–5 years experience in Customer Success, Account Management, Consulting, or Commercial / Revenue Operations

    • Experience supporting enterprise or multi-stakeholder customers

    • Comfort working with data (Excel / Sheets proficiency required; exposure to BI or SQL is a plus)

    • Ability to interpret commercial or operational data and explain insights clearly

    • Strong communication and relationship-building skills with business stakeholders

    • Organized, detail-oriented, and proactive in driving follow-through

    • Ability to thrive in a fast-paced, early-stage SaaS environment

    • Interest in AI and data-driven value creation

Why Join dSilo

  • Work directly with enterprise and private equity customers on impactful commercial use cases

    • Grow with a fast-scaling company and evolving customer success function

    • Opportunity to influence product development through customer insight Role & responsibilities

Preferred candidate profile

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